Dental Front Office Coordinator

Smile On Clinics; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Smile On Camp Hill is seeking an experienced Front Office Coordinator to become the face of our practice and own the front office and patient experience. This full-time role is at Smile On Camp Hill, focusing on keeping appointment books running efficiently, building patient relationships, and supporting clinicians to ensure a smooth, high-quality patient journey.

The ideal candidate will have dental reception/front office experience, excellent communication, diary management skills, and a

Qualifications

• Previous dental reception/front office experience
• Excellent communication and patient service skills
• Strong appointment book and diary management skills
• Confidence discussing treatment and appointments with patients
• Great attention to detail and follow-through
• Ability to prioritise and remain calm in a busy practice
• Team-first attitude
• The initiative to see what needs doing — and get it done

Responsibilities

• Being the friendly, professional face of Smile On Camp Hill
• Managing reception and day-to-day front office operations
• Delivering an exceptional patient journey from enquiry through to treatment
• Managing appointment books and helping maximise clinician schedules
• Following up recalls, unscheduled treatment and patient enquiries
• Coordinating patient communications and appointments
• Processing payments and completing daily front-office procedures
• Working closely with our clinicians and clinical team to keep the day running smoothly
• Identifying gaps, solving problems and helping improve practice systems and workflows
• Supporting the wider team to achieve practice goals

Skills

Dental front office

Communication skills

Diary management

Patient service

Team player

Proactive mindset

Tools

Dental software

Job description

Do you love people, thrive in a busy environment and know how to make a dental practice run smoothly from the front? We’d love to meet you!

Smile On Camp Hill is looking for an experienced, energetic and highly organised Front Office Coordinator to become the face of our practice and take ownership of our front office and patient experience.

This is more than a traditional dental receptionist role. We’re looking for someone who enjoys being at the centre of the action — building relationships with patients, keeping our appointment books running efficiently, supporting our clinicians and helping the entire team have a great day.

Smile On Camp Hill | Full-Time

Do you love people, thrive in a busy environment and know how to make a dental practice run smoothly from the front? We’d love to meet you!

Smile On Camp Hill is looking for an experienced, energetic and highly organised Front Office Coordinator to become the face of our practice and take ownership of our front office and patient experience.

This is more than a traditional dental receptionist role. We’re looking for someone who enjoys being at the centre of the action — building relationships with patients, keeping our appointment books running efficiently, supporting our clinicians and helping the entire team have a great day.

About Smile On

Smile On is a rapidly growing Australian dental network with 50+ locations nationwide, providing everything from general and family dentistry through to cosmetic dentistry, clear aligners, dental implants and full-mouth rehabilitation.

At Camp Hill, you’ll join an established clinical and support team while also having the backing of our Regional Manager and dedicated HR, Marketing and Accounts teams.

You get the feel of a local practice, with the support and opportunities of a much larger network.

What You'll Be Doing

As our Front Office Coordinator, you’ll be responsible for creating an exceptional experience from the moment a patient contacts the practice.

Your role will include:

• Being the friendly, professional face of Smile On Camp Hill

• Managing reception and day-to-day front office operations

• Delivering an exceptional patient journey from enquiry through to treatment

• Managing appointment books and helping maximise clinician schedules

• Following up recalls, unscheduled treatment and patient enquiries

• Coordinating patient communications and appointments

• Processing payments and completing daily front-office procedures

• Working closely with our clinicians and clinical team to keep the day running smoothly

• Identifying gaps, solving problems and helping improve practice systems and workflows

• Supporting the wider team to achieve practice goals

Who We're Looking For

We’re looking for someone who is naturally warm and engaging but also switched on, organised and proactive.

You’ll ideally have:

• Previous dental reception/front office experience

• Excellent communication and patient service skills

• Strong appointment book and diary management skills

• Confidence discussing treatment and appointments with patients

• Great attention to detail and follow-through

• The ability to prioritise and remain calm in a busy practice

• A team-first attitude

• The initiative to see what needs doing — and get it done

Experience with dental practice management software is highly regarded.

Why Join Smile On?

This is a fantastic opportunity for someone who wants more responsibility than a standard reception role but isn't necessarily looking for a traditional Practice Manager position.

For the right person, there is also genuine opportunity to grow into future leadership or Practice Management roles within our Smile On network.

You’ll have the support of an experienced Regional Manager and broader operational team, while still having the autonomy to make a real impact at practice level.

If you're passionate about patients, love a well-run appointment book and want to be part of a growing dental group where there are genuine opportunities to progress, we'd love to hear from you.