Front Desk Coordinator/Patient Coordinator

Vogue Dental Studios; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Training & development opportunities

Job summary

Vogue Dental Studios in Melbourne seeks a Front Desk Coordinator/Patient Coordinator to deliver premium patient service. You will be the first point of contact, manage bookings, coordinate between patients and clinicians, and handle payments with transparency. The role requires at least 2 years in dental/medical reception and a professional, proactive attitude.

Join a renowned Melbourne clinic focused on luxury patient care, with opportunities for development and a supportive team environment.

Qualifications

• Minimum 2 years in a receptionist or front office role in dental/medical
• Experience in HICAPS and private billing systems
• Confidence in managing payments and maintaining financial transparency
• Strong written and verbal communication skills
• Highly organised multitasker who thrives in a fast-paced, high-standard environment
• Positive energy, polished presentation, and a proactive attitude
• Team player with leadership potential
• Strong skills in Microsoft Office and modern office equipment
• Valid Police Check & Working with Children Check

Responsibilities

• First point of contact: greet patients warmly and professionally
• Manage the appointment book to optimise daily flow
• Act as central hub between clinicians, patients, suppliers, and labs
• Deliver standout service by anticipating needs and resolving concerns
• Respond to patient queries via phone, email, and in person
• Maintain accurate, securely stored patient records
• Coordinate between patients and the clinical team for treatment plans
• Process payments and insurance claims accurately
• Keep reception area organised and welcoming
• Promote team communication to ensure smooth daily operations

Skills

Customer service

Communication

Organization

Teamwork

Leadership potential

Attention to detail

Tools

HICAPS

Private billing systems

Microsoft Office

Job description

Front Desk Coordinator/Patient Coordinator

Exciting Opportunity: Front Desk Coordinator / Patient Coordinator

Join the team at Vogue Dental Studios, where premium care meets luxury service, and every smile transformation begins with you. Our Melbourne flagship clinic is searching for an experienced, passionate and reliable senior front desk coordinator/patient coordinator to join our growing team to offer premium, high-class service and care.

Please note: this role requires a minimum of 2 years' experience working in dental/medical practice reception. Applications without dental experience will not be considered on this occasion.

About the Role

Full-time position based at our renowned Melbourne clinic, you'll be the first point of contact—making sure every patient feels welcome, supported, and cared for from the moment they walk through our doors.

What You'll Be Doing:

• First point of contact: Creating memorable first impressions and professionally greeting patients with warmth and care
• Managing the appointment book: Strategically managing bookings to optimise our daily flow, keep the calendar full, and minimise disruptions to ensure a seamless experience for both team and patients.
• Daily Operations: Acting as the central hub between clinicians, patients, suppliers, and labs—ensuring everyone is informed, aligned, and supported.
• Delivering Standout Service: Anticipating needs, resolving concerns, and going the extra mile to make each patient interaction feel thoughtful, personalised, and unforgettable.
• Responding with Professionalism: Addressing patient queries across phone, email, and in person with confidence, efficiency, and genuine care.
• Maintaining Accurate Records: Ensuring all patient files and data are kept up-to-date, securely stored, and easy to access when needed.
• Patient Coordinating: You’ll be the vital link between patients and the clinical team, sending treatment plans and managing schedules, records, and communication with accuracy and care.
• Handling Transactions with Care: Processing payments and insurance claims with precision, clarity, and a focus on transparency and trust.
• Upholding a Professional Space: Keeping the reception area organised, clean, and welcoming to create an inviting atmosphere that reflects our high standards.
• Promoting Team Synergy: Coordinating internal workflows, managing appointments, and supporting clear team communication to keep our daily operations running smoothly.

What You'll Bring:

• Minimum 2 years in a receptionist or front office role in dental or medical only.
• Experience in HICAPS and private billing systems.
• Confidence in managing payments and maintaining financial transparency.
• Strong written and verbal communication skills.
• Highly organised multitasker who thrives in a fast-paced, high-standard environment.
• Positive energy, polished presentation, and a proactive attitude.
• Team player with leadership potential.
• Strong skills in Microsoft Office and modern office equipment.
• Valid Police Check & Working with Children Check.

Why Join Us?

• Work with a fun, supportive, high-performing team
• Staff discounts and benefits
• Ongoing training and development opportunities

About Vogue Dental Studios

Vogue Dental Studios is a leading cosmetic dental clinic in Australia, best known for creating premium, bespoke restorative and cosmetic dentistry. Founded by Dr. Deepan Duraisamy (Dr. Dee), the clinic has built a reputation for combining cutting-edge dental technology with luxury-level patient care.

With a focus on aesthetic excellence and patient ethics, Vogue Dental Studios' offer a wide range of services, including porcelain veneers, Invisalign, implants, smile transformations, and general and family dentistry.

https://www.youtube.com/watch?v=QiEjXfVyvf0

Our Values:

• We care deeply about our patients, honesty and transparency
• We believe in doing it once and doing it right
• Our ethos is always patient-centric and patient-first
• We bring passion to every step of the journey
• We obsess over the details that make a difference

If you're ready to take your service skills to the next level in an industry that transforms lives, we want to meet you.