Patient Coordinator

RGIT Australia; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dental Boutique in Brisbane is seeking a Patient Coordinator to be the welcoming face of our new clinic. You will manage appointments, handle enquiries, support the patient journey from enquiry to treatment, and contribute to a standout client experience.

Ideal candidates have 1–2 years in customer service or sales, strong rapport building, excellent organisational skills, and a proactive mindset. This role offers growth opportunities within a fast-paced, collaborative team.

Qualifications

• 1–2 years in customer service or sales.
• Ability to build rapport and confidently guide conversations.
• Strong organisational skills and attention to detail.
• Proactive, results-driven mindset with influence in a team.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, check-ins, and check-outs.
• Handle phone and online enquiries with confidence and care.
• Support patients through their treatment journey from enquiry to conversion.
• Maintain accurate records and complete administrative tasks efficiently.
• Collaborate with clinical team to ensure a seamless patient experience.

Skills

Customer service

Sales

Rapport building

Organisational skills

Communication

Job description

Posted 09 Sep 2026

Description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’re looking for a driven, customer-focused professional to join our team.

This is a full-time position and we are specifically seeking candidates who are looking for a long-term, full-time career opportunity.

About the Role:

You’ll join us as aPatient Coordinator, becoming the warm, welcoming face of our new Brisbane clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment.

This is a customer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

What You’ll Be Growing Into

• Leading patient consultations and presenting treatment options
• Building trust and rapport to guide patients through decision-making
• Managing treatment plans, follow-ups, and ongoing communication
• Driving sales conversions through genuine connection and education
• Contributing to the overall performance and success of the clinic

About You

• Minimum 1-2 years’ experience in customer service and/or sales
• Proven ability to build rapport and confidently guide conversations
• Strong organisational skills and attention to detail
• A proactive, results-driven mindset with a natural ability to influence
• Comfortable working in a fast-paced, team-oriented environment

What We Offer

A beautiful clinic environment and supportive team culture

The opportunity to make a real impact in people’s lives

About Us

At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.

Everything we do is guided by our core values:

Above and Beyond

Take initiative and ownership

Pay attention to details

Strive for exceptional outcomes in everything you do

Excel with Passion and Care

Embrace constructive feedback and continuous growth

Show kindness and empathy to patients and teammates

Bring passion and positivity into your work by loving what you do

Positivity and Happiness

Treat patients and colleagues with care and respect

Contribute positively as a supportive team player

Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well‑being.