Front Office Reception/Patient Coordinator

Dental Boutique; Mornington; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Beautiful clinic environment

Supportive team culture

Job summary

Dental Boutique in Mornington is seeking a Patient Coordinator to be the warm, welcoming face of our clinic. You will manage the patient journey from enquiry through to treatment, supporting scheduling, inquiries, and payments to deliver an exceptional client experience.

This role is customer service and sales-focused, ideal for building relationships, guiding decisions, and driving positive outcomes in a fast-paced team setting.

Qualifications

• Experience in customer service and/or sales.
• Ability to build rapport and confidently guide conversations.
• Strong organisational skills and attention to detail.
• Proactive, results-driven mindset with influencing abilities.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Guide patients through financial processes, payment plans, and treatment costs with clarity
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

Skills

Customer service

Sales

Relationship building

Organisation

Interpersonal skills

Teamwork

Attention to detail

Job description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.We’re looking for a driven, customer-focused professional to join our team.

About the Role:

You’ll join us as a Patient Coordinator, becoming the warm, welcoming face of our Mornington clinic. From day one, you’ll play a key role in delivering an exceptional client experience while supporting the patient journey from enquiry through to treatment.

This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Guide patients through financial processes, payment plans, and treatment costs with clarity.
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

What You’ll Be Growing Into

• Leading patient consultations and presenting treatment options
• Building trust and rapport to guide patients through decision-making
• Managing treatment plans, follow-ups, and ongoing communication
• Driving sales conversions through genuine connection and education
• Contributing to the overall performance and success of the clinic

About You

• Experience in customer service and/or sales
• Proven ability to build rapport and confidently guide conversations
• Strong organisational skills and attention to detail
• A proactive, results-driven mindset with a natural ability to influence
• Comfortable working in a fast-paced, team-oriented environment

What We Offer

A beautiful clinic environment and supportive team culture

The opportunity to make a real impact in people’s lives

About Us

Everything we do is guided by our core values:

Above and Beyond

• Take initiative and ownership
• Pay attention to details
• Strive for exceptional outcomes in everything you do

Excel with Passion and Care

• Embrace constructive feedback and continuous growth
• Show kindness and empathy to patients and teammates
• Bring passion and positivity into your work by loving what you do

Positivity and Happiness

• Treat patients and colleagues with care and respect
• Contribute positively as a supportive team player