Front Office Manager — Lead Guest Experience & Team Growth

Mercure Hotels; Perth; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Career mobility

Global perks

Fun, supportive environment

Job summary

Mercure Perth on Hay is seeking a Front Office Manager to lead the front office team and partner with the General Manager on hotel initiatives. You will drive guest experiences, mentor staff, and ensure service excellence across a 7-day roster.

This role requires prior AM experience in a hotel, strong communication, and a proactive approach to problem solving, with proficiency in Opera Cloud and MS Office.

Qualifications

• Experience in hotel front office operations at supervisory level.
• 2+ years as Assistant Manager or similar role in a hotel environment.
• Strong knowledge of Opera Cloud, Outlook and MS Office required.

Responsibilities

• Lead the Front Office Team to deliver peak moments to our guests.
• Create welcoming places and memorable experiences for guests and your team.
• Provide excellent customer service and resolve guest issues promptly and professionally.
• Empower the team to go the extra mile for our guests.
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers.
• Monitor and report KPIs to identify improvement opportunities.
• Develop and implement front office policies and procedures in collaboration with the GM.
• Collaborate with other departments and manage projects for hotel initiatives.

Skills

Front office leadership

Guest services

MS Outlook

Opera Cloud

Communication skills

Team mentoring

Flexible schedule

Problem solving

Tools

Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Mercure Perth on Hay is seeking a Front Office Manager to lead the front office team and partner with the General Manager on hotel initiatives. You will drive guest experiences, mentor staff, and ensure service excellence across a 7-day roster.

This role requires prior AM experience in a hotel, strong communication, and a proactive approach to problem solving, with proficiency in Opera Cloud and MS Office.