Front Office Manager - Mercure Perth on Hay

Mercure Hotels; Perth; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Career mobility

Global perks

Fun, supportive environment

Job summary

Mercure Perth on Hay is seeking a Front Office Manager to lead the front office team and partner with the General Manager on hotel initiatives. You will drive guest experiences, mentor staff, and ensure service excellence across a 7-day roster.

This role requires prior AM experience in a hotel, strong communication, and a proactive approach to problem solving, with proficiency in Opera Cloud and MS Office.

Qualifications

• Experience in hotel front office operations at supervisory level.
• 2+ years as Assistant Manager or similar role in a hotel environment.
• Strong knowledge of Opera Cloud, Outlook and MS Office required.

Responsibilities

• Lead the Front Office Team to deliver peak moments to our guests.
• Create welcoming places and memorable experiences for guests and your team.
• Provide excellent customer service and resolve guest issues promptly and professionally.
• Empower the team to go the extra mile for our guests.
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers.
• Monitor and report KPIs to identify improvement opportunities.
• Develop and implement front office policies and procedures in collaboration with the GM.
• Collaborate with other departments and manage projects for hotel initiatives.

Skills

Front office leadership

Guest services

MS Outlook

Opera Cloud

Communication skills

Team mentoring

Flexible schedule

Problem solving

Tools

Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Company Description

Mercure Perth on Hay is a 127 room full service property located near the beautiful Swan River in the heart of Perth CBD. With refurbishments now completed, multiple conference spaces and a sweeping indoor/outdoor F&B dining space, this Hotel offers an opportunity to surprise & delight our guests.

Company Description

Mercure Perth on Hay is a 127 room full service property located near the beautiful Swan River in the heart of Perth CBD. With refurbishments now completed, multiple conference spaces and a sweeping indoor/outdoor F&B dining space, this Hotel offers an opportunity to surprise & delight our guests.

Who Are We

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Qualifications

Your Skills and experience include:

• Relevant experience in the hotel industry.
• Previous AM experience (2+ years) ready for the next step in your FO career
• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera Cloud.
• Guest obsessed focus with the ability to flex in a fast paced and ever-changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
• Clear and confident communication skills – both written and verbal
• Availability to work across a 7-day roster including overnight shifts if needed.
• Hold a valid Responsible Service of Alcohol certificate, Approved Manager and valid First Aid or willingness to obtain prior to starting

Additional Information

What’s In It For You

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Fun, supportive, and collaborative working environment

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.