Guest Experience Associate – Part-Time

Mercure Hotels; Perth; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Mentorship by Accor Hospitality pros

Career growth opportunities

Team learning culture

Job summary

Mercure Perth on Hay is seeking dynamic Part Time Guest Service Agents to deliver exceptional service to guests across the front desk, check-in to check-out and beyond. Join a 127-room full-service property near the Swan River with a modern dining space and conference facilities.

You will be the first point of contact, handle reservations and guest accounts, and promote ALL - Accor Live Limitless benefits. The role requires flexibility to work mornings, evenings, weekends on a 7-day roster, plus

Qualifications

• Previous customer service experience, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office and Opera.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.
• Strong communication skills and pride in personal presentation.
• Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest.
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay.
• Ability to work across a 7 day roster including mornings and evenings and weekends.

Responsibilities

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Skills

Customer service

Communication

Multitasking

Professional presentation

Tools

Microsoft Office

Opera PMS

Job description

Mercure Perth on Hay is seeking dynamic Part Time Guest Service Agents to deliver exceptional service to guests across the front desk, check-in to check-out and beyond. Join a 127-room full-service property near the Swan River with a modern dining space and conference facilities.

You will be the first point of contact, handle reservations and guest accounts, and promote ALL - Accor Live Limitless benefits. The role requires flexibility to work mornings, evenings, weekends on a 7-day roster, plus