Front Office Leader: Guest Experience & Operations

Oaks Hotels, Resorts & Suites; Perth; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Perth Hotel is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will welcome guests, drive service excellence, and ensure smooth night and day operations across the reception.

The ideal candidate will have 2+ years in a supervisory hotel role, strong people management and communication skills, and a passion for delivering outstanding guest experiences. Join a dynamic Oaks team and contribute to a warm, efficient guest journey.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Understanding of Trust accounting.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsibilities

• Provide an outstanding guest welcome experience and maintain front desk standards.
• Meet guests on arrival and ensure they are settled in their rooms.
• Maintain professional communication to assist guests and make accurate bookings.
• Lead and support the team to deliver exceptional guest experiences.
• Ensure daily tasks are completed accurately and on time.
• Resolve guest complaints promptly and professionally.
• Maintain accurate guest accounts and assist with daily reporting.
• Roster management to meet budgets and support hotel operations.
• Assist Hotel Manager with recruitment.

Skills

People management

Leadership

Communication skills

Customer service

Job description

Oaks Perth Hotel is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will welcome guests, drive service excellence, and ensure smooth night and day operations across the reception.

The ideal candidate will have 2+ years in a supervisory hotel role, strong people management and communication skills, and a passion for delivering outstanding guest experiences. Join a dynamic Oaks team and contribute to a warm, efficient guest journey.