Front Office Manager — Lead Guest Experience & Team

Oaks-Hotels,-Resorts-; Perth; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Perth Hotel is seeking an experienced Front Office Manager to lead the front office team on a full-time basis. You will drive guest experiences from check-in to departure, ensuring service standards and accurate reservations while leading a diverse team.

You will manage rosters, handle guest complaints professionally, and support recruitment efforts. The role requires strong people skills, two years of supervisory hotel experience, and flexibility to work weekends and holidays.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Skills

People management

Supervisory experience

Customer service

Communication skills

Roster management

Trust accounting

Job description

Oaks Perth Hotel is seeking an experienced Front Office Manager to lead the front office team on a full-time basis. You will drive guest experiences from check-in to departure, ensuring service standards and accurate reservations while leading a diverse team.

You will manage rosters, handle guest complaints professionally, and support recruitment efforts. The role requires strong people skills, two years of supervisory hotel experience, and flexibility to work weekends and holidays.