Guest Experience Specialist - Part Time

MERCURE; Perth; On-site; AUD 30,000 - 39,000; Part time

Job summary

Mercure Perth on Hay is a 127 room full service property located in the heart of Perth CBD. We are seeking a dynamic Part-Time Guest Service Agent to ensure exceptional service is provided to our guests at all times, making them feel welcome and comfortable.

As a Guest Service Agent you will handle check-in/check-out, assist with reservations and guest accounts, and promote the Accor loyalty program. You will work a 7-day roster including mornings and evenings, contributing to a memorable guest

Qualifications

• Previous customer service experience, preferably in a hotel environment.
• Strong knowledge of computer systems including Microsoft Office; Opera is preferred.
• Ability to work under pressure, multitask and resolve issues quickly.
• Strong communication skills and personal presentation.
• Genuine customer service focus with a friendly, proactive approach.
• Ability to work across a 7 day roster including mornings and evenings and weekends.

Responsibilities

• Deliver service excellence from check-in to check-out and beyond.
• Be the first point of contact for guests and visitors.
• Perform front office tasks such as selling facilities, making reservations and maintaining guest accounts.
• Provide passionate, knowledgeable, and friendly service to external and internal guests.
• Answer calls in a professional manner according to brand standards.
• Reconcile cashier floats at the end of each shift.
• Brief non-ALL Accor Live Limitless members on features and benefits and sign them up.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

Microsoft Office

Opera PMS

Job description

Mercure Perth on Hay is a 127 room full service property located in the heart of Perth CBD. We are seeking a dynamic Part-Time Guest Service Agent to ensure exceptional service is provided to our guests at all times, making them feel welcome and comfortable.

As a Guest Service Agent you will handle check-in/check-out, assist with reservations and guest accounts, and promote the Accor loyalty program. You will work a 7-day roster including mornings and evenings, contributing to a memorable guest