Front Office Manager - Horizons Lake Jindabyne

Horizons Lake Jindabyne; Jindabyne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Employee dining discount

Movie ticket discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Volunteer opportunities

Job summary

Horizons Lake Jindabyne is seeking a Front Office Manager to lead the front desk and guest services at our lakeside retreat. You will drive smooth daily operations, uphold service standards, and mentor a high-performing team across shifts, including VIP and group arrivals.

Join us in a busy resort environment where occupancy and revenue goals are tracked, costs are controlled, and guest satisfaction is the top priority. RSA would be valuable to the team.

Qualifications

• 2+ years of experience in hotel front office operations.
• Strong occupancy and yield management knowledge to maximise ADR and revenue.
• Excellent communication and leadership skills with staff development experience.
• Experience managing budgets and cost control.
• RSA certification or willingness to obtain one.

Responsibilities

• Lead daily Front Office operations to deliver seamless guest experiences.
• Oversee hotel operations in absence of Hotel Manager.
• Coach team on service values and guest service delivery.
• Coordinate staffing across departments to meet operational and financial targets.
• Maintain lobby visibility for VIP and group arrivals.
• Prepare monthly reports with General Manager and Financial Controller.

Skills

Front Office Ops

Occupancy Management

Revenue Optimisation

Team Leadership

Budget Management

Guest Feedback Handling

Workforce Planning

RSA Certification

Shift Flexibility

Strata Knowledge (optional)

Job description

Front Office Manager - Horizons Lake Jindabyne

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

As a Front Office Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in a busy and fast-paced hotel, has great people management skills and can deliver a great guest experience.

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
• Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.

Financial & Operational Excellence:

• Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
• Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
• Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
• Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.

People & Culture:

• Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
• Promote a positive team environment through regular communication, structured training, and recognition of achievements.
• Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

What You’ll Bring

• 2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
• Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
• Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
• Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
• Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
• Hold an RSA or willing to get one and comfortable working across multiple areas of the hotel.
• Flexibility to work across AM and PM shifts and on weekends.
• Experience working with strata owned properties ideal but not essential.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.