Front Office Manager

Oaks Hotels & Resorts Limited; Cairns Regional; On-site; AUD 80,000 - 82,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance

Generous leave

Wellness support

Job summary

Minor Hotels Australasia Limited, trading as Oaks Cairns Hotel, is seeking an experienced Front Office Manager to lead the front office team on a full-time basis. You will welcome guests, oversee reservations, and uphold service standards at 59/63 Esplanade, Cairns City QLD 4870.

The role is 38 hours per week with a salary of 79,521 – 82,000 AUD (excluding super). The successful candidate will have 2+ years supervisory hotel experience, strong people management and communication skills, and the

Qualifications

• Minimum 2+ years supervisory hotel or resort experience.
• Exceptional people management and leadership skills.
• Excellent written and verbal communication.
• Availability to work weekends and public holidays if required.

Responsibilities

• Provide outstanding guest welcoming experience and maintain front office operations.
• Meet guests on arrival and assist with room settlement.
• Maintain accurate guest accounts and daily reporting.
• Manage team roster to meet budgets and support recruitment.
• Resolve guest complaints promptly and professionally.
• Guide and support the team to deliver exceptional guest experiences.

Skills

People management

Leadership

Communication

Customer service

Trust accounting

Shift flexibility

Job description

Job Description

Oaks Cairns Hotel are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

Expected Hours: Full time, 38 hours per week

Location: Minor Hotels Australasia, Oaks Cairns Hotel, 59/63 Esplanade, Cairns City QLD 4870

Salary: $79,521 - $82,000 (excluding super)

Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Austrlaia or New Zealand.