Assistant Front Office Manager

MGallery Hotel Collection; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Discounted accommodation

Complimentary onsite parking

Career progression

Job summary

The William Inglis Hotel – MGallery in Sydney seeks an Assistant Front Office Manager to lead the front desk team and elevate the guest experience. This role reports to the Front Office Manager and involves visible, hands-on leadership, guest connection, and cross-department collaboration to ensure seamless stays.

Ideal candidates bring 2+ years in Front Office leadership, a passion for hospitality, and strong communication.

Qualifications

• 2+ years Front Office leadership experience preferred.
• Strong Front Office experience with guest-facing focus.
• Proficient in Opera Cloud or similar PMS.

Responsibilities

• Support the Front Office Manager in daily leadership and operation.
• Lead from the floor to deliver warm, polished guest experiences.
• Oversee arrivals, departures, room allocations and Front Office operations.

Skills

Front Office leadership

People leadership

Customer service

Communication

Opera Cloud PMS

Tools

Opera Cloud

Job description

Company Description

At The William Inglis Hotel – MGallery, South West Sydney, we believe hospitality is about creating moments that guests remember long after they leave. Inspired by the rich heritage of the thoroughbred industry, our luxury boutique hotel blends exceptional dining, memorable events and personalised guest experiences with genuine warmth. As part of the global Accor family, we offer world-class opportunities while celebrating creativity, individuality and a passion for hospitality.

Join a team where your ideas matter and every interaction helps create unforgettable guest moments.

Job Description

We're looking for a passionate Assistant Front Office Manager to join our Front Office leadership team and help bring our luxury guest experience to life.

Working closely with the Front Office Manager, you'll be a visible, hands-on leader who inspires the team, connects with guests and helps ensure every stay is seamless, personalised and memorable.

We're open to high-performing Front Office Supervisors and Duty Managers ready to take the next step, as well as experienced Assistant Front Office Managers looking for their next opportunity.

No two days are the same — from welcoming VIPs and supporting a busy check-in, to resolving guest requests, coaching your team and working across departments to create an exceptional guest journey.

If you're a natural host, authentic people leader and passionate Front Office professional, we'd love to meet you.

Key Responsibilities

• Support the Front Office Manager in the day-to-day leadership and operation of the department.
• Lead from the floor, creating a warm, polished and welcoming experience for both guests and team members.
• Oversee arrivals, departures, room allocations and Front Office operations, ensuring service is seamless and guest focused.
• Create memorable guest experiences, anticipating needs and confidently managing service recovery.
• Coach, mentor and develop the Front Office team, leading by example and building a high-performing culture.
• Act as a senior leader on shift, making confident decisions and supporting the wider hotel operation.
• Work closely with Reservations, Housekeeping and other departments to deliver a seamless guest journey.
• Proactively manage VIPs, groups, special requests and key guest moments.
• Support Front Office financial processes, reporting, rostering, recruitment and team development.
• Drive Accor and MGallery standards, continuously looking for ways to elevate service, engagement and operational performance.
• Support Duty Manager responsibilities across the hotel.

Qualifications

About You

We're looking for someone who brings genuine warmth, confidence and a passion for exceptional Front Office service.

You’ll Ideally Have

• Previous experience as an Assistant Front Office Manager, Front Office Supervisor, Duty Manager or similar hotel leadership role.
• Strong Front Office experience, with 2+ years preferred.
• A genuine passion for hospitality and creating memorable guest experiences.
• A natural ability to connect with people and make guests feel genuinely welcome.
• Strong Front Office and Opera Cloud or similar PMS knowledge.
• A hands-on leadership style, with the ability to coach, motivate and inspire a team.
• Strong communication, organisation and attention to detail.
• The confidence to take ownership, make decisions and calmly resolve challenges.
• A proactive, can-do attitude and a genuine desire to learn and grow.
• Commercial awareness and an understanding of guest recovery, upselling and hotel performance.
• Flexibility to work a rotating 7-day roster, including evenings, weekends and public holidays.
• Current First Aid and RSA certification.
• Full working rights in Australia. Please note, sponsorship is not available for this position.

Above all, you're humble, genuine, reliable and authentic. You lead by example, care about your people and guests, and understand that great hospitality is all about making people feel seen.

Why Join Us?

• Global opportunities with Accor – Build your career with one of the world's leading hospitality groups.
• Exclusive hotel benefits – Enjoy discounted accommodation, dining and experiences across Accor hotels worldwide.
• Learning and development – Access industry-leading training programs and opportunities to support your career growth.
• Recognition and rewards – Be celebrated for your achievements and contributions.
• A supportive team culture – Work alongside passionate people in an inclusive and collaborative environment.
• Complimentary onsite parking – Enjoy the convenience of free parking at work.
• Career progression – Develop your leadership capability and build your career within Accor and MGallery.

As an Accor Heartist®, you'll also have access to the ALL Heartists® program, designed to help you enjoy life to its fullest through exclusive hotel rates and discounts across travel, dining, wellness, shopping and lifestyle experiences.

Our Commitment to Diversity & Inclusion

At Accor, we celebrate diversity and inclusion, and we believe everyone should feel welcome, valued and supported. We are committed to providing meaningful employment opportunities, a supportive culture and an environment where everyone can thrive. If you require any adjustments during the recruitment process, please let us know and we will be happy to support you.

If you're ready to take the next step in your career and create memorable moments for our guests every day, we'd love to hear from you.