Luxury Front Office Manager - Guest Experience (Pre-Open)

Ovolo Group; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hotel discounts across the Ovolo group

Food & Beverage discounts

Wellness initiatives and celebrations

Learning, development and internalcare

Career development with Asia-Pacific's

Job summary

Ovolo Sydney is preparing to unveil an exciting new chapter and is seeking a Front Office Manager (Guest Experience) to lead the team responsible for creating remarkable first and last impressions.

As a hands-on leader in a pre-opening environment, you will shape service culture, set standards, recruit and develop the Guest Experience team, and bring the guest journey to life from day one, guiding daily operations with Housekeeping, F&B and other teams.

Qualifications

• Front Office leadership experience in premium or luxury hotels.
• Ability to coach, mentor and develop high-performing teams.
• Exceptional communication and relationship-building skills.
• Proactive, solutions-focused mindset with strong attention to detail.
• Experience with hotel PMS systems (Opera Cloud or similar).
• Strong commercial awareness with budgeting, payroll and rostering experience.
• Able to work in a fast-paced environment and maintain service standards.

Responsibilities

• Lead guest arrival, stay and departure experiences and create an environment valued by guests and team members.
• Drive a guest-first culture with personal, effortless and memorable interactions.
• Recruit, onboard and develop a high-performing Front Office team.
• Contribute to pre-opening efforts: systems implementation, service standards, training and readiness.
• Manage daily Front Office operations including Reception, Guest Services, PBX and overnight operations.
• Build relationships with VIPs, returning guests and key stakeholders.
• Monitor guest feedback and online reputation; drive service recovery and continuous improvement.
• Improve guest satisfaction, productivity, labour management and financial outcomes.
• Collaborate with Housekeeping, Food & Beverage and other departments for seamless experiences.
• Ensure compliance with brand standards, WHS, security and procedures.

Skills

Front Office leadership

Coaching & mentoring

Communication

Attention to detail

Opera Cloud

Budgeting & rostering

24/7 roster adaptability

Tools

Opera Cloud

Job description

Ovolo Sydney is preparing to unveil an exciting new chapter and is seeking a Front Office Manager (Guest Experience) to lead the team responsible for creating remarkable first and last impressions.

As a hands-on leader in a pre-opening environment, you will shape service culture, set standards, recruit and develop the Guest Experience team, and bring the guest journey to life from day one, guiding daily operations with Housekeeping, F&B and other teams.