Front Office Leader — Guest Experience & Revenue Ops

Ibis Styles; Hobart; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way training

Dynamic hotel environment

Service anniversaries recognition

Résumé du poste

Ibis Styles Hobart is seeking an experienced Front Office Manager to lead the front office team and deliver exceptional guest experiences at our Hobart property.

You will drive operational excellence, manage staffing and rosters, and collaborate with Reservations to optimise inventory and yield. The role requires a calm, strategic leader with strong communication skills and a passion for continuous improvement.

Qualifications

• You’ll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role.
• A solid foundation in hotel operations, backed by at least five years' experience within Front Office.
• Strong operational knowledge of Front Office procedures and Opera PMS.
• Experience in forecasting, budgeting, and revenue management principles.
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence.
• A confident and approachable leader who can motivate, engage and inspire high-performing teams.
• Exceptional communication skills, with a passion for coaching and developing others.
• Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences.
• Highly organised, tech-savvy, and driven by continuous improvement and efficient ways of working.
• Flexibility to work a variety of shifts, including weekends, evenings and public holidays.

Responsabilités

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards.
• Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement.
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance.
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives.
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership.
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes.
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests.
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency.
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements.
• Lead, coach and develop a high-performing team while embedding Accor's Heartist values and culture.
• Foster a positive, collaborative and guest-focused team environment.
• Ensure all emergency communication and safety procedures are understood, maintained and followed.

Connaissances

Front Office leadership

Operations management

Forecasting & budgeting

Revenue management

Communication coaching

Team motivation

Opera PMS

Outils

Opera PMS

Description du poste

Ibis Styles Hobart is seeking an experienced Front Office Manager to lead the front office team and deliver exceptional guest experiences at our Hobart property.

You will drive operational excellence, manage staffing and rosters, and collaborate with Reservations to optimise inventory and yield. The role requires a calm, strategic leader with strong communication skills and a passion for continuous improvement.