Full-Time Front Office Manager — Guest Experience Leader

Accor; Mount Isa City; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

ALL Heartist Membership

Friends & Family Discounts

Learn Your Way

Global Career Opportunities

Come As You Are

Job summary

Accor's ibis Styles Mount Isa is inviting an experienced Front Office Manager to lead the front office operations in Mount Isa, Queensland, on a full-time basis. You will oversee check-in/check-out, reservations, and guest inquiries while guiding a team of front desk associates to deliver exceptional service.

Based in Mount Isa, you will drive performance, develop staff, and collaborate with other departments to ensure seamless guest experiences.

Qualifications

• Minimum 1 years’ experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Demonstrated ability to handle high-pressure situations with a positive attitude.
• Proven problem-solving skills and a proactive approach to challenges.
• Open to feedback, adaptable, and committed to continuous improvement.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Responsibilities

• Overseeing the day-to-day operations of the front office, including check-in/check-out, reservations, and guest inquiries.
• Managing and scheduling the front desk team to ensure optimal coverage and productivity.
• Providing excellent customer service and resolving guest issues in a timely and professional manner.
• Monitoring and reporting on key performance metrics to identify areas for improvement.
• Participating in the development and implementation of front office policies and procedures.
• Liaising with other departments to ensure seamless guest experiences.
• Contributing to the overall success of the hotel by supporting sales and marketing initiatives.

Skills

Front Office Leadership

Guest Service

Staff Scheduling

English Fluency

Communication Skills

Problem Solving

Adaptability

Grooming/Presentation

Availability (7 days)

Job description

Accor's ibis Styles Mount Isa is inviting an experienced Front Office Manager to lead the front office operations in Mount Isa, Queensland, on a full-time basis. You will oversee check-in/check-out, reservations, and guest inquiries while guiding a team of front desk associates to deliver exceptional service.

Based in Mount Isa, you will drive performance, develop staff, and collaborate with other departments to ensure seamless guest experiences.