Front Office Leader: Elevate Guest Experience & Revenue

Accor; Hobart; Presencial; AUD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ALL Heartist Membership

Family Discounts

ALL Loyalty Program

Training Platform

Supportive Team Environment

Descripción de la vacante

ibis Styles Hobart, part of Accor, is seeking a proactive Front Office Manager to lead day-to-day operations and drive exceptional guest experiences. You will manage a busy front desk, collaborate with Reservations, and uphold brand standards while driving performance and engagement.

The role requires a strong operator with experience in budgeting, revenue management, and staff supervision, in a fast-paced hotel environment. Weekend and holiday shifts are expected.

Formación

• Minimum two years' experience leading a front office team as a Front Office Manager or similar hospitality leadership role.
• Five years' experience within Front Office.
• Strong operational knowledge of Front Office procedures and Opera PMS.
• Experience in forecasting, budgeting, and revenue management principles.
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence.

Responsabilidades

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
• Take ownership of the day‑to‑day performance of the Front Office, driving operational excellence and team engagement
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
• Lead, coach and develop a high‑performing team while embedding Accor's Heartist values and culture
• Foster a positive, collaborative and guest‑focused team environment
• Ensure all emergency communication and safety procedures are understood, maintained and followed

Conocimientos

Front Office leadership

Opera PMS

Forecasting & budgeting

Guest relations & communication

Team development

Herramientas

Opera PMS

Descripción del empleo

ibis Styles Hobart, part of Accor, is seeking a proactive Front Office Manager to lead day-to-day operations and drive exceptional guest experiences. You will manage a busy front desk, collaborate with Reservations, and uphold brand standards while driving performance and engagement.

The role requires a strong operator with experience in budgeting, revenue management, and staff supervision, in a fast-paced hotel environment. Weekend and holiday shifts are expected.