Front Office Manager

Accor; Hobart; Sur place; AUD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

ALL Heartist Membership

Family Discounts

ALL Loyalty Program

Training Platform

Supportive Team Environment

Résumé du poste

ibis Styles Hobart, part of Accor, is seeking a proactive Front Office Manager to lead day-to-day operations and drive exceptional guest experiences. You will manage a busy front desk, collaborate with Reservations, and uphold brand standards while driving performance and engagement.

The role requires a strong operator with experience in budgeting, revenue management, and staff supervision, in a fast-paced hotel environment. Weekend and holiday shifts are expected.

Qualifications

• Minimum two years' experience leading a front office team as a Front Office Manager or similar hospitality leadership role.
• Five years' experience within Front Office.
• Strong operational knowledge of Front Office procedures and Opera PMS.
• Experience in forecasting, budgeting, and revenue management principles.
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence.

Responsabilités

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
• Take ownership of the day‑to‑day performance of the Front Office, driving operational excellence and team engagement
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
• Lead, coach and develop a high‑performing team while embedding Accor's Heartist values and culture
• Foster a positive, collaborative and guest‑focused team environment
• Ensure all emergency communication and safety procedures are understood, maintained and followed

Connaissances

Front Office leadership

Opera PMS

Forecasting & budgeting

Guest relations & communication

Team development

Outils

Opera PMS

Description du poste

“Hospitality is a work of Heart” at ibis Styles Hobart

Centrally located on Macquarie Street, ibis Styles Hobart is Tasmania’s largest hotel, offering 296 rooms and positioned just a short walk from Hobart’s iconic waterfront and Salamanca Market.

We are seeking an experienced and driven Front Office Manager who is looking for more than just a job. This is an opportunity to lead a high‑performing team, shape the guest experience, and make a genuine impact in a fast‑paced, dynamic environment.

As Front Office Manager, you will take ownership of the day‑to‑day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.

You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.

Join us and become a Heartist®.

Job Description

About The Role:

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
• Take ownership of the day‑to‑day performance of the Front Office, driving operational excellence and team engagement
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
• Lead, coach and develop a high‑performing team while embedding Accor's Heartist values and culture
• Foster a positive, collaborative and guest‑focused team environment
• Ensure all emergency communication and safety procedures are understood, maintained and followed

Qualifications

About You:

• You'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role
• A solid foundation in hotel operations, backed by at least five years' experience within Front Office
• Strong operational knowledge of Front Office procedures and Opera PMS
• Experience in forecasting, budgeting, and revenue management principles
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence
• A confident and approachable leader who can motivate, engage and inspire high‑performing teams
• Exceptional communication skills, with a passion for coaching and developing others
• Calm under pressure, solutions‑focused, and committed to delivering outstanding guest experiences
• Highly organised, tech‑savvy, and driven by continuous improvement and efficient ways of working
• Flexibility to work a variety of shifts, including weekends, evenings and public holidays

Additional Information

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones

We are unable to provide sponsorship for this role, so Australian working rights are required.

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