Assistant Manager

Accor Apartments & Realty; Noosa Shire; On-site; AUD 60,000 - 75,000; Full time

Job summary

Accor Apartments & Realty is seeking an Assistant Manager to lead the Front Office team, creating memorable guest experiences while sustaining high energy across shifts. You will mentor staff, optimise guest flows, and uphold service standards in a fast-paced hotel environment.

You will coordinate with housekeeping and food & beverage, handle guest feedback, oversee rostering, and resolve issues quickly.

Qualifications

• Experience leading Front Office teams in a hotel setting.
• Familiar with reservation systems and property management software.
• Excellent written and spoken communication; able to multitask.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation

Skills

Front Office Leadership

Hotel Reservations

PMS familiarity

Communication skills

Flexible schedule

Job description

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays