Guest Experience Concierge - Front Desk & VIP Service

Accor Apartments & Realty; Brisbane; On-site; AUD 39,000 - 96,000; Part time

Job summary

Accor Apartments & Realty is seeking a friendly Guest Service Agent to welcome guests and manage their stay from check-in through check-out. You will be the face of the hotel, handling reservations and guest accounts with a focus on delivering exceptional hospitality.

The role requires strong communication skills, multitasking ability, and a willingness to work a flexible rotating schedule, including nights, weekends, and public holidays. Base hourly rate plus loadings applies.

Qualifications

• Experience in delivering high-quality customer service in hospitality settings.
• Ability to communicate clearly with guests and colleagues.
• Proven multitasking and time-management skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Greet guests warmly from check-in to check-out.
• Assist guests with reservations and guest accounts.
• Promote hotel amenities and services to guests.
• Share information about local attractions and neighbourhood tips.
• Collaborate with team to ensure smooth front-desk operations.

Skills

Customer service

Team collaboration

Multitasking

Written and verbal communication

Flexibility with shifts

Job description

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays