VIP Front Desk & Guest Experience Concierge

Accor Apartments & Realty; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Accor Apartments & Realty is seeking a Guest Service Agent to warmly welcome guests and set a positive tone for their stay. You will be the friendly face from check-in to checkout, delivering exceptional hospitality and memorable experiences.

You will communicate with guests and colleagues to ensure cohesive teamwork, handle reservations accurately, and promote hotel amenities. The role requires a flexible schedule including nights, weekends, and holidays to provide seamless service.

Qualifications

• Front desk/hospitality experience is valuable.
• Strong communication and teamwork.
• Able to multi-task and handle high-pressure situations.
• Willing to work nights, weekends and public holidays.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk experience

Team collaboration

Multi-tasking under pressure

Communication skills

Night/weekend/holiday availability

Job description

Accor Apartments & Realty is seeking a Guest Service Agent to warmly welcome guests and set a positive tone for their stay. You will be the friendly face from check-in to checkout, delivering exceptional hospitality and memorable experiences.

You will communicate with guests and colleagues to ensure cohesive teamwork, handle reservations accurately, and promote hotel amenities. The role requires a flexible schedule including nights, weekends, and holidays to provide seamless service.