Assistant Manager

Accor Apartments & Realty; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Accor Apartments & Realty is seeking an Assistant Manager to lead the Front Office team in Melbourne, delivering memorable guest experiences while maintaining high energy across shifts.

You will engage with multiple departments, coordinate team engagement, oversee staff, and address guest feedback with swift resolutions, including roster planning and maintaining service standards.

Qualifications

• Demonstrated leadership in Front Office operations as a Team Leader or Supervisor.
• Experience with reservation and property management systems.
• Strong organisational and time management skills.
• Excellent written and spoken communication.
• Willing to work a rotating schedule including nights and holidays.

Responsibilities

• Oversee day-to-day hotel operations with expertise.
• Lead Front Office Team and mentor staff.
• Collaborate with guests to resolve issues.
• Assist with roster planning.
• Maintain authentic, positive shift energy.

Skills

Front Office Leadership

PMS Software

Time Management

Communication Skills

Flexible Schedule

Tools

PMS Software

Job description

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays