Assistant Manager

Accor Apartments & Realty; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

Accor Apartments & Realty in Perth, Western Australia, is seeking an Assistant Manager to lead the Front Office team, drive guest experiences, and maintain a high-energy environment across shifts.

You will coordinate across departments, assist with rostering, handle guest feedback, and oversee daily operations, including nights, weekends and public holidays.

Qualifications

• Leadership experience in Front Office roles, including team supervision.
• Strong organisational and time management abilities under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills

Front Office Leadership

Time Management

Communication Skills

Flexible Schedule

PMS/Reservations

Tools

PMS / Reservations

Job description

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays