Front Office Leader - Flexible Hours & Guest Experience

Work Initiatives; Cairns Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Life with the Works program

Employee Assistance Program

Referral incentives

Inclusive culture

Job summary

Sheraton in Cairns, Australia is seeking a Front Office Manager to lead all front desk operations and deliver exceptional guest experiences. You will craft goals, prioritise tasks, and guide the team toward outstanding service while maintaining strong community ties.

You will resolve guest concerns through effective negotiation, build relationships for repeat bookings, and supervise staffing to align with financial targets.

Qualifications

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to upscale your career
• Self-motivated, driven and energized in a fast-paced environment
• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Responsibilities

• Manage all aspects of the front office department, tending to the guests and exceeding their expectations
• Develop specific goals and plans to prioritise, organise and complete your work
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
• Plan and execute team building activities for your team as together we are better.
• Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
• Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Skills

Leadership

Guest service

Communication

Tools

OPERA PMS

Job description

Sheraton in Cairns, Australia is seeking a Front Office Manager to lead all front desk operations and deliver exceptional guest experiences. You will craft goals, prioritise tasks, and guide the team toward outstanding service while maintaining strong community ties.

You will resolve guest concerns through effective negotiation, build relationships for repeat bookings, and supervise staffing to align with financial targets.