Front Office Supervisor

Mantra Group; Mackay Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mantra Group is seeking a motivated Front Office Supervisor for a full-time position in Queensland. You will lead the Front Office Team to deliver an exceptional guest experience and drive service initiatives across a diverse team, empowering staff to go the extra mile for guests.

The role requires coaching and mentoring Guest Service Agents, managing front office administration, and maintaining effective communication.

Qualifications

• Front office supervisor with hotel/resort front office experience in reception or reservations.
• Opera PMS experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the Front Office Team to deliver an outstanding service experience.
• Drive guest service initiatives across a diverse Front Office Team.
• Empower the team to go the extra mile for guests.
• Coach and mentor Guest Service Agents to develop their careers.
• Oversee front office administration and communications.

Skills

Guest service

Leadership

Coaching

Communication

Problem solving

Flexible roster

Opera PMS

Tools

Opera PMS

Job description

We are now seeking a motivated professional with a passion for customer service to join our dedicated Front Office Team as a Full-Time Front Office Supervisor.

As our Front Office Supervisor reporting directly to the Operations Manager & General Manager, you will:

• Lead the Front Office Team to deliver an incomparable service experience
• Drive guest service initiatives throughout a diverse Front Office Team
• Empower them to always go the extra mile for our guests
• Coach and mentor Guest Service Agents to grow their career, whilst capitalizing on networking and learning opportunities for your own career growth and development
• Responsible for all front office administration and communication

What we are looking for:

• A driven problem solver with a creative approach to delivering the ultimate guest experience
• Someone with a genuine personable service style that always blows our guests away
• Someone with hotel or resort front office experience in reception and/or reservations
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
• Experience in property management system, Opera preferrable
• Excellent written and verbal communication skills.

This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do. We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver.

Please note that only shortlisted candidates will be contacted and interviews will be conducted online.