Assistant Front Office Manager - Rydges Sydney Central

EVT - Entertainment | Ventures | Travel; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

Hotel discounts

Movie discounts

Thredbo discounts

Career growth

Community involvement

EVT network

Job summary

EVT - Entertainment | Ventures | Travel is recruiting an Assistant Front Office Manager for its Sydney property. You will support the Front Office Manager, lead the front office team, and drive guest satisfaction while monitoring daily operations and safety standards.

The role emphasizes leadership, hotel operations expertise, and profitability across departments with a focus on compliance and staff development.

Qualifications

• 1+ year of experience in Assistant Front Office Manager or Senior Front Office in hotels.
• Strong leadership and team management skills to maintain morale and cohesion.
• In-depth knowledge of hotel operations, policies, procedures and compliance.
• Excellent communication and interpersonal skills for guest relations and coordination.
• Proficiency in budgeting, expense control and payroll considerations.
• Advanced problem-solving and crisis management capabilities with a proactive approach.

Responsibilities

• Oversee and coordinate Front Office operations to ensure service standards and policy compliance.
• Handle guest complaints and incidents with tact and timely reporting.
• Develop staffing strategies, rosters, training and performance evaluations.
• Monitor occupancy, revenue and upselling to meet financial targets.
• Ensure safety, security and WH&S compliance through audits and committees.

Skills

Front Office Manager experience

Leadership

Hotel operations knowledge

Communication skills

Financial management

Problem solving

Job description

About EVT: Rydges Sydney Central is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

About the Role

As an Assistant Front Office Manager, you’ll play a pivotal role in delivering our signature guest experience while supporting the Front Office Manager with the daily operations. You’ll coordinate and oversee the running of the front Office in the absence of the FOM with a strong focus on leading the Front Office team. Your responsibilities will include assisting with managing the front-of-house operations, monitoring hotel security, and driving profitability across departments.

Skills and Experience

• 1 + year of previous experience in a Assistant Front Office Manager role or Senior Front Office position within Hotels.
• Strong leadership and team management skills with the ability to maintain morale and cohesion.
• In-depth knowledge of hotel operations, policies, procedures, and compliance requirements.
• Excellent communication and interpersonal skills for effective guest relations and departmental coordination.
• Proficiency in financial management, including budgeting, expense control, and payroll compliance.
• Advanced problem-solving and crisis management capabilities with a proactive approach.

Key Responsibilities

• Oversee and coordinate Front Office operations to ensure service standards and compliance with hotel policies.
• Manage guest complaints and incidents with tact, urgency, and professionalism, ensuring accurate reporting.
• Develop and implement staffing strategies, including roster management, training, and performance evaluations.
• Monitor and optimise occupancy rates, revenue, and up-selling initiatives to achieve financial targets.
• Ensure safety, security, and Work Health & Safety compliance through regular audits and committee participation.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company