Front Office Manager - Atura Blacktown

Atura Hotels; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

50% dining and stays across EVT hotels

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth across hotel &

Paid parental leave

Job summary

EVT is seeking a Front Office Manager for a 12-month maternity leave contract at our busy Sydney hotel. You’ll lead the Front Office team, drive guest experience and financial controls, and collaborate with Hotel leadership to maximise occupancy and average room rate.

Requirements include 2+ years in front office ops, strong people leadership, revenue awareness, and RSA certification. Flexibility to work across shifts and weekends is preferred.

Qualifications

• 2+ years of experience in hotel front office operations or similar property.
• Strong leadership and coaching abilities.
• Experience in occupancy and yield management is desirable.

Responsibilities

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Drive a strong service culture by coaching the team on service values and delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and budgets.
• Maintain high visibility in the lobby during VIP and group arrivals.
• Maximise occupancy and average room rate through strategic planning and collaboration with stakeholders.
• Monitor and control departmental expenses and energy usage in line with budget guidelines.
• Cultivate a proactive sales culture with up-selling to boost revenue.
• Prepare monthly reports and manage financial controls with the General Manager and Financial Controller.
• Recruit, train, and develop Front Office staff; promote a positive team environment; ensure WH&S compliance.

Skills

Front office operations

People management

Revenue management

Communication

RSA

Job description

At Atura, we’re a people place - unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you’re pouring drinks, sharing local tips or welcoming guests with a warm smile, you’ll be part of a team that’s Always Open to possibility. Join us and help create the kind of place people never want to leave.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

As a Front Office Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in a busy and fast-paced hotel, has great people management skills and can deliver a great guest experience.

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
• Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.

Financial & Operational Excellence

• Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
• Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
• Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
• Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.

People & Culture

• Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
• Promote a positive team environment through regular communication, structured training, and recognition of achievements.
• Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

This is a 12 month maternity leave contract starting at the beginning of October.

What You’ll Bring

• 2+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
• Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
• Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
• Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
• Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
• Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
• Hold an RSA or willing to get one and comfortable working across multiple areas of the hotel.
• Flexibility to work across AM and PM shifts and occasionally on weekends.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Hands-on and non-hierarchical — leads from the front.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.