Assistant Front Office Manager - Rydges Sydney Central

EVT Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discounts

50% off stays at EVT hotels

Movie tickets discounts

Seasonal discounts at Thredbo

Rapid career growth within EVT network

Community involvement and volunteering

Job summary

EVT Limited is seeking an Assistant Front Office Manager for Rydges Sydney Central to lead the Front Office team and support the Front Office Manager in daily hotel operations. You will drive guest experience, oversee service standards, and contribute to profitability across departments.

The role requires strong leadership, excellent communication, and hands‑on management of front desk, guest relations, and security compliance in a dynamic hotel environment.

Qualifications

• 1+ year of experience as Assistant Front Office Manager or Senior Front Office in hotels.

Responsibilities

• Oversee Front Office operations and ensure service standards.
• Manage guest complaints with tact and professionalism.
• Develop staffing strategies including roster management and training.
• Monitor occupancy, revenue, and upselling to meet financial targets.
• Ensure safety and WH&S compliance through audits and committee participation.

Skills

Leadership

Team management

Guest relations

Financial management

Budgeting

Payroll compliance

Problem solving

Crisis management

Job description

About EVT:

Rydges Sydney Central is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

About the Role

As an Assistant Front Office Manager, you’ll play a pivotal role in delivering our signature guest experience while supporting the Front Office Manager with the daily operations. You’ll coordinate and oversee the running of the front Office in the absence of the FOM with a strong focus on leading the Front Office team. Your responsibilities will include assisting with managing the front-of-house operations, monitoring hotel security, and driving profitability across departments.

Skills and Experience

• 1 + year of previous experience in a Assistant Front Office Manager role or Senior Front Office position within Hotels.
• Strong leadership and team management skills with the ability to maintain morale and cohesion.
• In‑depth knowledge of hotel operations, policies, procedures, and compliance requirements.
• Excellent communication and interpersonal skills for effective guest relations and departmental coordination.
• Proficiency in financial management, including budgeting, expense control, and payroll compliance.
• Advanced problem‑solving and crisis management capabilities with a proactive approach.

Key Responsibilities

• Oversee and coordinate Front Office operations to ensure service standards and compliance with hotel policies.
• Manage guest complaints and incidents with tact, urgency, and professionalism, ensuring accurate reporting.
• Develop and implement staffing strategies, including roster management, training, and performance evaluations.
• Monitor and optimise occupancy rates, revenue, and up‑selling initiatives to achieve financial targets.
• Ensure safety, security, and Work Health & Safety compliance through regular audits and committee participation.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.