Front Office Supervisor: Guest Experience Leader

EVT - Entertainment | Ventures | Travel; Elwomple; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets & discounts on cinema

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

Rydges Pit Lane, part of EVT, is seeking a Full-Time Front Office Supervisor to lead daily operations and deliver exceptional guest experiences across a vibrant hotel property in Australia.

You will supervise the Front Office team, manage occupancy and rates, and collaborate with Finance on credit policies while driving revenue through promotions and partner initiatives. A proactive, customer-focused leader will thrive in this role.

Qualifications

• 1+ years in hotel front office operations, with leadership or supervisory exposure.
• Excellent guest service skills with a confident, professional demeanor.
• Strong interpersonal and written/verbal communication abilities.
• Detail-oriented and able to manage multiple tasks in a fast-paced setting.
• Proven ability to lead, engage, and develop a team.
• Experience handling guest feedback and driving service improvements.

Responsibilities

• Oversee daily Front Office operations to ensure seamless guest experiences.
• Supervise Front Office team members and guide during peak periods.
• Monitor room availability, rate accuracy and billing instructions to maximise occupancy and compliance.
• Coordinate with Finance to ensure adherence to credit procedures and approve discounts where appropriate.
• Drive revenue opportunities through promotional strategies with hotel outlets and partners.
• Maintain high standards of cleanliness, uniform, and professional conduct.
• Assist with recruitment, onboarding, and training of Front Office staff.

Skills

Front Office Experience

Leadership

Communication

Attention to detail

Guest service

Teamwork

Job description

Rydges Pit Lane, part of EVT, is seeking a Full-Time Front Office Supervisor to lead daily operations and deliver exceptional guest experiences across a vibrant hotel property in Australia.

You will supervise the Front Office team, manage occupancy and rates, and collaborate with Finance on credit policies while driving revenue through promotions and partner initiatives. A proactive, customer-focused leader will thrive in this role.