Front Office & Guest Services All-Rounder

OCT RETREAT PTY LTD; Anna Bay; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Live-in accommodation negotiable

Job summary

OCT RETREAT PTY LTD is seeking a versatile Front Office All-Rounder to join our hospitality team, serving guests with warm reception, light housekeeping, laundry, and public area care.

The successful candidate will greet guests, manage check-in/out, handle inquiries, assist with reservations, and ensure a clean, welcoming property. Flexibility, good English communication, and a can-do attitude are essential.

Qualifications

• Warm, approachable personality with strong verbal and written English communication skills.
• Willingness to work a flexible rotating roster, including weekdays, weekends, early mornings, or late afternoons/evenings.
• Comfortable performing light-to-moderate physical duties, including cleaning, linen handling, and outdoor area care.
• Valid Full Driver's Licence (Automatic & Manual) preferred for guest parking/valet or operational tasks.
• Valid rights to work in Australia.
• Previous experience in hospitality front desk, laundry, or public area maintenance is highly regarded, but a great attitude and strong work ethic are most important.
• Competitive pay rate aligned with hospitality industry standards.
• Live-in accommodation may be available/negotiable for the right applicant.

Responsibilities

• Welcome arriving guests and manage smooth check-in and check-out procedures.
• Manage phone enquiries, email correspondence, and direct room reservations.
• Handle guest payments securely and accurately maintain guest records.
• Provide helpful local information, address guest requests, and resolve concerns promptly to ensure a high level of guest satisfaction.
• Perform light indoor cleaning tasks and maintain guest-ready presentation across the property.
• Oversee, clean, and maintain shared amenity areas, including the Conference Room, Swimming Pool area, and BBQ facilities.
• Conduct routine room checks, inspect public areas, and promptly report any maintenance or safety issues.
• Operate laundry equipment to wash, dry, fold, and press guest linens, towels, and beddings to a high presentation standard.
• Receive, unpack, sort, and organize linen inventory efficiently in storage areas.
• Restock room attendant trolleys and linen cupboards to support smooth daily housekeeping operations.

Skills

Verbal communication

Written communication

Guest service

English proficiency

Flexibility

Job description

OCT RETREAT PTY LTD is seeking a versatile Front Office All-Rounder to join our hospitality team, serving guests with warm reception, light housekeeping, laundry, and public area care.

The successful candidate will greet guests, manage check-in/out, handle inquiries, assist with reservations, and ensure a clean, welcoming property. Flexibility, good English communication, and a can-do attitude are essential.