Part-Time Front Office All-Rounder – Luxury Hotel

The Branksome Hotel & Residences; Sydney; On-site; AUD 34,000 - 48,000; Part time

Job summary

The Branksome Hotel & Residences in Mascot, NSW, is seeking a Part-time Front Office All‑Rounder to deliver exceptional guest service. You will welcome guests, manage reservations, handle calls, and support checkout procedures with a professional approach.

Ideal candidates will have Opera PMS experience, strong communication skills, and a keen eye for detail. Flexibility for shifts, including weekends and public holidays, is essential for success in this role.

Qualifications

• Sound knowledge of Opera PMS or similar reservation system.
• Excellent communication skills in verbal and written form.
• Ability to work in a fast-paced team environment.
• Strong data entry accuracy and attention to detail.
• Willingness to learn new skills and deliver exceptional guest service.
• Flexible to work early or evening shifts, including weekends and holidays.
• Work rights in Australia.

Responsibilities

• Welcome guests at check-in and verify reservation details.
• Attend to incoming calls and provide outstanding guest service.
• Ensure guest requests are actioned promptly with follow-through.
• Create innovative ways to upsell additional services to guests.
• Maintain professionalism and confidentiality regarding guest information and room keys.
• Process reservations by phone, fax or email.
• Demonstrate high-level telephone manners and communication skills.
• Maintain high levels of customer service at all times.
• Perform shift work including overnights, weekends, and public holidays.

Skills

Opera PMS

Customer service

Communication skills

Attention to detail

Team player

Flexibility

Job description

The Branksome Hotel & Residences in Mascot, NSW, is seeking a Part-time Front Office All‑Rounder to deliver exceptional guest service. You will welcome guests, manage reservations, handle calls, and support checkout procedures with a professional approach.

Ideal candidates will have Opera PMS experience, strong communication skills, and a keen eye for detail. Flexibility for shifts, including weekends and public holidays, is essential for success in this role.