Front Office Receptionist - Ocean International Hotel

Star Group Management; Mackay Regional; Sur place; AUD 42 000 - 54 000; Plein temps

Résumé du poste

Ocean International Hotel in Mackay region seeks a vibrant Front Office Receptionist to warmly welcome guests and manage the front desk. You will respond to accommodation inquiries, process reservations, and assist corporate and leisure guests, ensuring a memorable guest experience.

Strong communication, a friendly phone manner, and a can-do attitude are essential. Availability for some evenings and a passion for hospitality will help you excel in this role.

Qualifications

• 1+ years experience in Front Office or Guest Service.
• Excellent time management skills and reliability.
• Great phone manner and communication skills.
• Customer service oriented with a can-do attitude.
• Willing to assist, work autonomously with a team focus.
• Strong work ethic and ability to stay professional under pressure.
• Passion for hospitality and working with people from diverse backgrounds.
• Availability to work some evenings.
• Prior PMS experience is a benefit.

Responsabilités

• Greet guests at the front desk and respond to enquiries.
• Process reservations and respond to accommodation requests.
• Promote the business to achieve sales and assist guests.
• Ensure smooth running of the reception desk and hand over to team.

Connaissances

Customer service

Time management

Phone manner

Teamwork

Description du poste

Front Office Receptionist - Ocean International Hotel

Ocean International Hotel is seeking a new vibrant front desk team member to greet our wonderful guests.

The position involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk. Often you are the 1st point of contact for our guests. Having a passion for customer service and the local area is important.

Requirements from you:

Have 1+ years previous experience in Front Office or Guest Service departments (Preferable but not essential)

Excellent time management skills, be reliable and have a positive attitude

Have a fantastic phone manner

Be a customer service superstar, ensuring our guests’ experience is one to remember!

Driven by a can-do attitude with a team approach and willingness to assist where needed

Be able to work autonomously with a team focus, think on your feet, and quickly resolve issues

Have a strong work ethic

Possess the ability to work under pressure whilst maintaining a professional demeanor

Strong communication skills, goes without saying

A passion for hospitality and enthusiasm for working with people from all over the world

Prior PMS Experience is a benefit

Availability to work some evenings

We are seeking someone who goes the extra mile to provide a memorable guest experience.