Front Desk All Rounder

Sydney Student Living; Sydney; On-site; AUD 20,000 - 26,000; Part time

Job summary

Sydney Student Living in Sydney is seeking a Front Desk All Rounder on a part-time basis to welcome guests, manage check-ins/outs, and handle day-to-day administrative tasks. The role emphasizes guest communication by phone and email, and a friendly, professional front-of-house presence.

Responsibilities include reservations, guest requests, and cash handling, with barista duties and RMS Cloud experience considered advantageous. Join a close-knit team delivering exceptional service.

Qualifications

• Excellent customer service and a passion for hospitality.
• Fluent in English, written and spoken.
• Experience with front desk operations and reservations preferred.
• Barista skills and cash handling ability are advantageous.

Responsibilities

• Check-in/check-out guests and manage long-term residents.
• Answer phone calls and emails professionally and promptly.
• Build and maintain relationships with guests and loyal customers.
• Handle reservations and guest requests; maintain a welcoming front desk.
• Collaborate with the team to ensure smooth hotel operations.

Skills

Customer service

Communication

Fluent English

Barista skills

Cash handling

Team player

Attention to detail

Tools

RMS Cloud

Job description

About Us:
We are a small boutique hotel and residence located in the heart of Ryde, offering a personalized experience to both our residents and guests. Our close-knit team thrives on delivering exceptional customer service and creating a welcoming environment. We are looking for an energetic, customer-focused individual to join us as a Front Desk All Rounder on a part-time basis.

Position Overview

As a Front Desk All Rounder, you will play a key role in ensuring our guests experience the best in service and hospitality. From assisting with check-ins and check-outs to handling administrative tasks, you will be the face of our accommodation, helping us maintain our excellent reputation. You will be responsible for a variety of tasks including guest communication via phone and email, managing guest relationships, and performing daily administrative duties.

Key Responsibilities

• Efficient check-in/check-out of guests and long-term residents
• Answering phone calls and emails in a timely and professional manner
• Building and maintaining relationships with loyal guests
• Performing general administrative tasks such as booking reservations and managing guest requests
• Maintaining the front desk area, ensuring it is welcoming and organized
• Barista skills, including making coffee for guests
• Cash handling and processing payments accurately
• Providing excellent customer service in all interactions
• Working collaboratively with the team to ensure smooth hotel operation

Key Requirements

• Excellent customer service skills and a genuine passion for hospitality
• Basic knowledge of leases and rental agreements
• Ability to work in a close-knit team and communicate effectively with colleagues
• Motivated and energetic with strong attention to detail
• Flexible and willing to work 3-5 rotating shifts (morning, mid, and evening shifts)
• Experience in a front desk or similar role, with accommodation work experience preferred
• Fluent in English, both spoken and written
• Excellent communication and interpersonal skills
• Professional presentation and appearance
• Experience with RMS Cloud or similar hotel management systems is an advantage
• Barista skills and experience would be beneficial