Front Desk All Rounder

Sydney Student Living; Ryde; On-site; AUD 30,000 - 39,000; Part time

Job summary

Sydney Student Living in Ryde is seeking a friendly Front Desk All Rounder to greet guests, manage check-ins and check-outs, and handle daily admin tasks. You will be the face of our boutique hotel, ensuring smooth operation and a welcoming atmosphere.

The role is part-time with 3-5 rotating shifts (morning, day, evening). Experience in hospitality or front desk is preferred; barista skills and RMS Cloud experience are an advantage. Fluent English required.

Qualifications

• Excellent customer service and a real passion for hospitality.
• Basic knowledge of leases and rental agreements.
• Fluent in English (spoken and written).
• Experience in front desk or similar role; accommodation work preferred.
• Barista skills would be beneficial.

Responsibilities

• Check-in and check-out guests efficiently.
• Handle guest communications via phone and email.
• Maintain front desk area and welcoming environment.
• Process reservations and guest requests.
• Cash handling and payments accuracy.
• Collaborate with the team to ensure smooth operations.

Skills

Customer service

Hospitality

Communication

Teamwork

Attention to detail

Tools

RMS Cloud

Job description

About Us:

We are a small boutique hotel and residence located in the heart of Ryde, offering a personalized experience to both our residents and guests. Our close-knit team thrives on delivering exceptional customer service and creating a welcoming environment. We are looking for an energetic, customer-focused individual to join us as a Front Desk All Rounder on a part-time basis.

Position Overview:

As a Front Desk All Rounder, you will play a key role in ensuring our guests experience the best in service and hospitality. From assisting with check-ins and check-outs to handling administrative tasks, you will be the face of our accommodation, helping us maintain our excellent reputation. You will be responsible for a variety of tasks including guest communication via phone and email, managing guest relationships, and performing daily administrative duties.

Key Responsibilities:

• Efficient check-in/check-out of guests and long-term residents
• Answering phone calls and emails in a timely and professional manner
• Building and maintaining relationships with loyal guests
• Performing general administrative tasks such as booking reservations and managing guest requests
• Maintaining the front desk area, ensuring it is welcoming and organized
• Barista skills, including making coffee for guests
• Cash handling and processing payments accurately
• Providing excellent customer service in all interactions
• Working collaboratively with the team to ensure smooth hotel operation

Key Requirements:

• Excellent customer service skills and a genuine passion for hospitality
• Basic knowledge of leases and rental agreements
• Ability to work in a close-knit team and communicate effectively with colleagues
• Motivated and energetic with strong attention to detail
• Flexible and willing to work 3-5 rotating shifts (morning, mid, and evening shifts)
• Experience in a front desk or similar role, with accommodation work experience preferred
• Fluent in English, both spoken and written
• Excellent communication and interpersonal skills
• Professional presentation and appearance
• Experience with RMS Cloud or similar hotel management systems is an advantage
• Barista skills and experience would be beneficial