Front Office Duty Manager | Racv Cape Schanck Resort

Racv; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounts on RACV products

Career development opportunities

Employee wellbeing benefits

Iconic coastal location

Job summary

RACV Cape Schanck Resort is seeking a Front Office Duty Manager to lead daily operations and deliver exceptional guest experiences. You will oversee shifts, support Front Office, Maintenance and Housekeeping, and empower teams to resolve issues while maintaining high service standards.

This hands-on leadership role requires a passion for service, strong decision-making, and the ability to manage a rotating roster across a premier coastal resort on the Mornington Peninsula.

Qualifications

• Previous leadership or supervisory experience within a hotel, resort or hospitality environment
• Strong Front Office operational knowledge and guest service focus
• Ability to lead teams and drive service standards in a fast-paced setting

Responsibilities

• Oversee resort operations during shifts and support Front Office, Maintenance and Housekeeping teams
• Resolve guest concerns and ensure consistently high service standards
• Lead from the front and mentor team members to deliver seamless guest experiences

Skills

Leadership

Front Office

Customer service

Team leadership

Decision making

Communication

Coaching

Roster flexibility

Tools

OPERA PMS

Job description

• Permanent full time leadership role at RACV Cape Schanck Resort, one of Victoria's premier coastal destinations


• Take ownership of daily resort operations and lead from the front


• Join a supportive leadership team where no two days are the same

Lead the guest experience at one of Victoria's most iconic coastal resorts

About RACV

At RACV, we're known for creating exceptional experiences for our members and guests. From award-winning accommodation and dining to wellness, golf and leisure experiences, our resorts are destinations people return to time and time again.

As we continue to invest in and enhance Cape Schanck Resort, there's never been a more exciting time to join the team.

About the Resort

Perched on the stunning Mornington Peninsula and surrounded by rugged coastline, worldclass wineries, beaches and local attractions, RACV Cape Schanck Resort offers more than just a workplace.

This is an exciting opportunity to build your hospitality career in one of Victoria's most sought-after destinations.

Home to premium accommodation, conferencing and events facilities, dining outlets, golf experiences and wellness offerings, the resort provides a dynamic environment where no two days are the same. You'll join a passionate team focused on creating memorable moments for every guest who walks through our doors.

About the Role

As Front Office Duty Manager, you'll be a key leader across the resort, helping to ensure every guest enjoys an exceptional experience from arrival through to departure.

This is a hands on leadership role where you'll oversee resort operations during your shift, support Front Office, Maintenance and Housekeeping teams, resolve guest concerns and ensure service standards remain consistently high across the property.

You'll be empowered to make decisions, lead from the front and collaborate with departments across the resort to deliver seamless guest experiences. Whether you're mentoring team members, responding to operational challenges or supporting guests, you'll play an important part in the success of the resort.

No two shifts are the same, making this an exciting opportunity for someone who enjoys variety, responsibility and being at the heart of a busy hospitality operation.

About You

You're a hospitality professional who thrives in a fast-paced environment and loves creating memorable guest experiences.

You’ll bring:

• Previous leadership or supervisory experience within a hotel, resort or hospitality environment




• Strong Front Office operational knowledge




• A genuine passion for customer service and team leadership




• Confidence managing guest feedback and resolving issues professionally




• The ability to remain calm under pressure and make sound decisions




• Excellent communication and relationship-building skills




• A collaborative leadership style with a focus on coaching and developing others




• Flexibility to work a rotating roster, including evenings, overnights, weekends and public holidays




• Experience with OPERA or a similar property management system will be highly regarded.

Why You’ll Love Working with RACV

• Work at RACV's flagship Cape Schanck Resort on the beautiful Mornington Peninsula




• Join a supportive and collaborative leadership team




• Career development opportunities across RACV's resorts, clubs and broader business




• Discounts on RACV products, resorts and services




• Employee wellbeing initiatives and benefits




• Work in a destination surrounded by beaches, wineries, golf courses and coastal walking trails




• Be part of a team that takes pride in delivering exceptional member and guest experiences

Application Process

Applicants will be required to complete an initial 20-minute AI online chat interview as part of the recruitment process.

Please note that successful candidates must have Australian working rights, a valid Working with Childrens Check and will be required to complete a criminal record check.

Depending on the role, applicants may also be required to meet the inherent requirements outlined within the Job Task Analysis - Front Office . RACV is committed to providing reasonable adjustments throughout the recruitment process.

At RACV, we believe that diversity makes us stronger. We encourage applications from people of all backgrounds, experiences and communities as we continue building an inclusive workplace where everyone belongs.

For further information about RACV careers, please visit the RACV Careers website.