Front Office Duty Manager | RACV Cape Schanck Resort

RACV; Cape Schanck; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Discounts on RACV products

Employee wellbeing benefits

Career development opportunities

Job summary

RACV Cape Schanck Resort is seeking a Front Office Duty Manager to lead guest-facing operations and ensure exceptional service from arrival to departure. In this permanent full-time role, you will oversee daily resort operations, support Front Office, Maintenance and Housekeeping, and mentor a dynamic team to deliver seamless guest experiences across a rotating roster.

You should bring strong leadership, Front Office experience, and a calm, decisive approach to guest feedback, with a focus on

Qualifications

• Previous leadership or supervisory experience within a hotel, resort or hospitality environment.
• Strong Front Office operational knowledge.
• A genuine passion for customer service and team leadership.
• Confidence managing guest feedback and resolving issues professionally.
• The ability to remain calm under pressure and make sound decisions.
• Excellent communication and relationship-building skills.
• A collaborative leadership style with a focus on coaching and developing others.
• Flexibility to work a rotating roster, including evenings, overnights, weekends and public holidays.
• Experience with OPERA or a similar property management system will be highly regarded.

Responsibilities

• Oversee resort operations during shifts and lead from the front.
• Support Front Office, Maintenance and Housekeeping teams to meet service standards.
• Resolve guest concerns and ensure consistent guest experiences across the property.
• Empower teams to make decisions and collaborate with other departments.
• Mentor and develop staff while managing a dynamic, busy hospitality environment.

Skills

Leadership

Front Office

Customer Service

Guest Feedback

Decision Making

Communication

Team Development

Roster Flexibility

Opera PMS

Tools

Opera PMS

Job description

Front Office Duty Manager | RACV Cape Schanck Resort

Permanent full time leadership role at RACV Cape Schanck Resort, one of Victoria's premier coastal destinations

Take ownership of daily resort operations and lead from the front

Join a supportive leadership team where no two days are the same

Lead the guest experience at one of Victoria's most iconic coastal resorts

About RACV

At RACV, we’re known for creating exceptional experiences for our members and guests. From award-winning accommodation and dining to wellness, golf and leisure experiences, our resorts are destinations people return to time and time again.

As we continue to invest in and enhance Cape Schanck Resort, there’s never been a more exciting time to join the team.

About the Resort

Perched on the stunning Mornington Peninsula and surrounded by rugged coastline, worldclass wineries, beaches and local attractions, RACV Cape Schanck Resort offers more than just a workplace.

This is an exciting opportunity to build your hospitality career in one of Victoria’s most sought-after destinations.

Home to premium accommodation, conferencing and events facilities, dining outlets, golf experiences and wellness offerings, the resort provides a dynamic environment where no two days are the same. You’ll join a passionate team focused on creating memorable moments for every guest who walks through our doors.

About the Role

As Front Office Duty Manager, you’ll be a key leader across the resort, helping to ensure every guest enjoys an exceptional experience from arrival through to departure.

This is a hands on leadership role where you’ll oversee resort operations during your shift, support Front Office, Maintenance and Housekeeping teams, resolve guest concerns and ensure service standards remain consistently high across the property.

You’ll be empowered to make decisions, lead from the front and collaborate with departments across the resort to deliver seamless guest experiences. Whether you’re mentoring team members, responding to operational challenges or supporting guests, you’ll play an important part in the success of the resort.

No two shifts are the same, making this an exciting opportunity for someone who enjoys variety, responsibility and being at the heart of a busy hospitality operation.

About You

You’re a hospitality professional who thrives in a fast-paced environment and loves creating memorable guest experiences.

You’ll bring:

Previous leadership or supervisory experience within a hotel, resort or hospitality environment

Strong Front Office operational knowledge

A genuine passion for customer service and team leadership

Confidence managing guest feedback and resolving issues professionally

The ability to remain calm under pressure and make sound decisions

Excellent communication and relationship-building skills

A collaborative leadership style with a focus on coaching and developing others

Flexibility to work a rotating roster, including evenings, overnights, weekends and public holidays

Experience with OPERA or a similar property management system will be highly regarded.

Why You’ll Love Working with RACV

Work at RACV’s flagship Cape Schanck Resort on the beautiful Mornington Peninsula

Join a supportive and collaborative leadership team

Career development opportunities across RACV’s resorts, clubs and broader business

Discounts on RACV products, resorts and services

Employee wellbeing initiatives and benefits

Work in a destination surrounded by beaches, wineries, golf courses and coastal walking trails

Be part of a team that takes pride in delivering exceptional member and guest experiences

Application Process

Applicants will be required to complete an initial 20-minute AI online chat interview as part of the recruitment process.

Please note that successful candidates must have Australian working rights, a valid Working with Childrens Check and will be required to complete a criminal record check.

Depending on the role, applicants may also be required to meet the inherent requirements outlined within theJob Task Analysis - Front Office. RACV is committed to providing reasonable adjustments throughout the recruitment process.

At RACV, we believe that diversity makes us stronger. We encourage applications from people of all backgrounds, experiences and communities as we continue building an inclusive workplace where everyone belongs.

For further information about RACV careers, please visit the RACV Careers website.