Duty Manager: Lead Operations & Guest Experience

Hyde Hotels; Melbourne; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide Accommodation Discounts

F&B Discounts

Career Growth Opportunities

Inclusive Environment

Descripción de la vacante

Hyde Melbourne Place is seeking a Duty Manager to oversee Front Office operations and coordinate across hotel teams in the heart of Melbourne's CBD. You will be the primary contact for guests and staff, represent management after hours, and lead by example to uphold our reputation for excellence.

Requirements include one year of Duty Manager experience, strong leadership and communication skills, calm under pressure, knowledge of hotel systems, and current First Aid and Chief Warden

Formación

• One year experience as a Duty Manager in a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Calm, confident, and professional under pressure.
• Knowledge of hotel systems and operational procedures.
• Current First Aid and Chief Warden certification (or willingness to obtain).
• Availability to work a rotating 24/7 roster, including nights and weekends.

Responsabilidades

• Supervise daily Front Office operations, including check-ins, check-outs, and guest assistance.
• Resolve guest issues promptly and professionally, ensuring exceptional service at all times.
• Coordinate with Food & Beverage, Housekeeping, and Maintenance teams to maintain smooth hotel operations.
• Act as Chief Warden and First Responder during emergencies, ensuring guest and staff safety.
• Maintain a visible security presence and conduct regular patrols to uphold safety and standards.
• Make sound operational decisions in the absence of senior management.

Conocimientos

Leadership

Communication

Problem-solving

Staff management

Descripción del empleo

Hyde Melbourne Place is seeking a Duty Manager to oversee Front Office operations and coordinate across hotel teams in the heart of Melbourne's CBD. You will be the primary contact for guests and staff, represent management after hours, and lead by example to uphold our reputation for excellence.

Requirements include one year of Duty Manager experience, strong leadership and communication skills, calm under pressure, knowledge of hotel systems, and current First Aid and Chief Warden