Duty Manager

Skilled Jobs Australia; Melbourne; On-site; AUD 74,000 - 80,000; Full time

Job summary

Skilled Jobs Australia in Melbourne is seeking an experienced Hotel Duty Manager to lead our guest-focused team in a boutique luxury hotel environment. You will oversee the hotel and Front Office operations, including Bars, Dining and Function facilities, with a hands-on leadership style to deliver flawless service and contribute to financial targets through effective training and feedback.

Lead a service-focused team across day-to-day operations, develop staff via inductions and coaching, and

Qualifications

• Experience in a similar hotel management role.
• Exposure to hotel leadership/management is essential.
• Hands-on leadership to support teams during busy periods.
• Ability to drive revenue through team coaching and upselling opportunities.

Responsibilities

• Lead and support a service-focused team, overseeing day-to-day operations.
• Develop the team through inductions, training, delegation and feedback.
• Communicate standards, policies, rates and hotel information; ensure consistency.
• Oversee cash handling, payments and the PMS reservation system.
• Manage guest feedback and handle complaints effectively.
• Run a 7-day operation with 24-hour coverage and varied rosters.

Skills

Hotel leadership

Team development

Guest service

Revenue targets

Roster management

Hands-on leadership

Communication

Decision making

Tools

PMS system

Job description

Melbourne, CBD

We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities. You will be looking to develop a high Performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

ABOUT THE ROLE:

• Lead & support a service focused team , overseeing all aspects of the day to day operation, so it runs like clockwork
• Develop the team by implementing effective inductions, on-going training, delegation and feedback
• Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
• Effectively manage guest feedback and handle complaints
• Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

ABOUT YOU:

Experience in a similar role

• Exposure Hotel leadership/management is essential
• Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
• Team player, great personality and a passion for delivering the best service possible with a boutique vibe
• Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity

ABOUT US:

Centrally located we are to be found between the Paris end of Bourke Street, close to the Theatre District, restaurants such as Gingerboy, Becca and Pellegrinis, and tempting sights and sounds of Chinatown.

Like the city that surrounds, we are a luxury Melbourne hotel, featuring 113 art-filled accommodation rooms, is richly layered, complex and unique. Escape the performance of the city to the newly refurbished boutique accommodation rooms designed for the discerning traveller. A cutting-edge on stage, off stage persona by Carr Design Group breathes new life into the original Graeme Gunn building, referencing its past and present to create a new future. The grit and glamour of Melbourne comes alive between our walls.

This is a fulltime position with a salary range of between $73,500-$80,000 pa + superannuation.