Luxury Front Office Leader: Guest Experience & Team Growth

The Ritz-Carlton, Melbourne; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive Discounts on dining and hotel stays

Flexible working hours and locations

Globally recognized training programs

Employee Assistance Program

Employee Referral Incentive program

Job summary

A leading luxury hotel in Melbourne is seeking a Front Office Manager to oversee daily operations, ensuring exceptional service and guest satisfaction. The ideal candidate will have prior management experience in a 5-star environment, strong communication skills, and proficiency with hospitality management systems. This role offers significant career development opportunities and a competitive work environment.

Qualifications

• Prior Front Office management experience in a 5-star luxury hotel.
• Driver's License is required.

Responsibilities

• Oversees daily operations ensuring service excellence and brand standards.
• Responds to guest concerns and resolves conflicts timely and professionally.
• Delivers service that exceeds guest expectations, focusing on satisfaction.

Skills

Problem-solving skills

Excellent communication

Organizational skills

Empathy

Tools

Opera Property Management System (PMS)

Marriott International systems

Job description

A leading luxury hotel in Melbourne is seeking a Front Office Manager to oversee daily operations, ensuring exceptional service and guest satisfaction. The ideal candidate will have prior management experience in a 5-star environment, strong communication skills, and proficiency with hospitality management systems. This role offers significant career development opportunities and a competitive work environment.