Duty Manager - Ibis Styles Sydney Central

Ibis Styles; Sydney; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Heartist rates discounts

Global staff travel opportunities

Continuous learning

Collaborative team environment

Résumé du poste

Ibis Styles Sydney Central is seeking a Duty Manager or experienced Front Office Supervisor to lead the day-to-day Front Office operations with a customer-first mindset. You will supervise the team, ensure smooth running in the absence of senior management, and uphold high service standards across all guest interactions.

Proficiency in Opera/Opera Cloud, Microsoft Outlook and Office is preferred. A valid RSA, CPR and First Aid certificates are required; you must be flexible to work a rotating

Qualifications

• Experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest-obsessed focus with the ability to adapt in a fast-paced environment
• Ability to navigate through change and provide quick-thinking solutions
• Leadership qualities with willingness to assist colleagues across departments
• Clear and confident communication in writing and speech
• Available to work a rotating roster including mornings, evenings and overnights
• Holder of RSA, CPR & First Aid certificates

Responsabilités

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and mentor team members with leadership abilities
• Ensure the smooth and efficient running of the hotel in absence of senior management with high customer service
• Actively resolve complaints and challenges presented by guests to reach win-win outcomes
• Process and assist with check-in and check-out of guests
• Respond to and coordinate emergency situations

Connaissances

Front Office leadership

Guest service

Communication

Leadership

Problem solving

Outils

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Description du poste

Job Description

Located on the doorstep of Surry Hills & Oxford Street with 413 rooms, Ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer! If you are a Duty Manager or experienced Front Office Supervisor looking for a change of pace or your next step, this is the role for you.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and mentor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of senior management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests to reach a win-win situation.
• Process and assist with check-in and check-out of guests
• Respond to and coordinate emergency situations.

Qualifications

Your skills and experience include:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills – both written and verbal
• Available to work flexibly on a rotating roster including morning, evening and overnight shifts
• Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate

What’s In It for You

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability
• Work alongside passionate industry professionals

Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.