Duty Manager - Ibis Styles Sydney Central

ibis, ibis Styles, ibis budget; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Discounted Heartist rates

Global career opportunities

Continuous learning and development

Job summary

Accor is recruiting a Duty Manager or experienced Front Office Supervisor for ibis Styles Sydney Central. Located near Surry Hills and Oxford Street with 413 rooms, this role guides daily Front Office operations and customer service.

You’ll lead a team, resolve guest issues, and coordinate in-the-moment responses, with a flexible roster including mornings, evenings and overnights. RSA/CPR/First Aid certification preferred.

Qualifications

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office.
• Guest-obsessed focus with ability to adapt in a fast-paced environment.
• Leadership qualities with ability to support colleagues and maintain interdepartmental communication.
• Clear and confident communication skills in writing and speaking.
• Willingness to work flexible, rotating shifts (morning/evening/overnight).
• Valid RSA, CPR and First Aid certificates.

Responsibilities

• Assist and oversee day-to-day Front Office operations.
• Supervise and mentor team members to motivate the whole team.
• Ensure smooth hotel operations in absence of senior management with high service levels.
• Resolve guest complaints and issues to achieve win-win outcomes.
• Assist with guest check-in/check-out processes.
• Respond to and coordinate emergency situations.

Skills

Hotel industry experience

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Leadership

Communication skills

Flexible roster

First Aid/CPR

Tools

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

Job Description

Located on the doorstep of Surry Hills & Oxford Street with 413 rooms, Ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer! If you are a Duty Manager or experienced Front Office Supervisor looking for a change of pace or your next step, this is the role for you.

What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and mentor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of senior management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests to reach a win-win situation.
• Process and assist with check-in and check-out of guests
• Respond to and coordinate emergency situations.

Qualifications

Your skills and experience include:

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Clear and confident communication skills – both written and verbal
• Available to work flexibly on a rotating roster including morning, evening and overnight shifts
• Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate

Additional Information

What’s In It For You

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability
• Work alongside passionate industry professionals

Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.