Front Office Duty Manager

ibis, ibis Styles, ibis budget; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Daily lunch

Staff discounts

Staff rates at Accor properties

F&B discounts at Accor outlets

Public transport at our door

Inclusive team

Career growth and learning

Job summary

ibis Styles Brisbane is seeking a dynamic Front Office Duty Manager to lead day-to-day Front Office operations, ensuring seamless guest experiences and adherence to Accor service standards. You will oversee check-in/check-out, billing and reporting, while coordinating with Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations.

The role requires strong leadership, excellent communication and problem-solving skills, with a flexible roster including weekends and evenings.

Qualifications

• Proven experience in hotel Front Office as a Duty Manager.
• Strong leadership, communication and problem-solving skills.
• Proficiency with hotel systems; Opera and Accor systems a plus.
• Flexible roster including weekends and evenings.

Responsibilities

• Oversee day-to-day Front Office operations and guest experiences.
• Manage check-in/check-out, billing and reporting.
• Handle guest inquiries and resolve issues professionally.
• Coordinate with Housekeeping, F&B, Sales, Reservations and Finance.
• Train and mentor the Front Office team; foster a positive Heartist culture.
• Drive revenue through upselling and loyalty engagement.

Skills

Leadership

Communication

Problem-solving

Tools

Opera

Accor systems

Job description

Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

Company Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

Job Description

We are seeking a dynamic and guest-focused Full-time Front Office Duty Manager to join our team at ibis Styles Brisbane. In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards. You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting. Handle guest enquiries and resolve issues professionally and promptly. Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations. Train, mentor and develop the team, fostering a positive Heartist culture. Drive revenue through upselling and loyalty engagement. Ensure compliance with WHS, security and Accor brand standards.

Qualifications

You will bring previous experience in a hotel Front Office as a Duty Manager, Strong leadership, communication and problem-solving skills. Proficiency in hotel systems, Opera and Accor systems is an advantage. Ability to work a flexible roster including weekends and evenings. Passion for hospitality and delivering outstanding guest experiences.

Employee Benefits

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

• Daily lunch options provided
• Staff discounts in the restaurant
• Accor employee staff rates at any Accor property worldwide
• Food and Beverage discounts at Accor outlets
• Inner city location- public transport options at our door
• Friendly and inclusive team
• Career growth and learning and development

Discover the life that awaits you at Accor, visit https://careers.accor.com/

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