Duty Manager

Accor; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership - Take care of

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Mantra Hindmarsh Square, part of Accor, in Adelaide's CBD, invites a proactive Duty Manager to lead the Front Office team and deliver memorable guest experiences. You’ll supervise daily operations, coordinate rosters, mentor staff, and resolve guest issues with calm professionalism.

Join Accor and enjoy benefits through the ALL Heartist program, training platforms, and global career opportunities as you work a rotating shift including nights and weekends in a vibrant hotel environment.

Qualifications

• Demonstrated expertise in Hotel Front Office Operations with leadership experience.
• Proficiency in using reservation and property management systems is a plus.
• Ability to multitask and manage time effectively under pressure.
• Strong written and spoken communication skills.
• Flexible rotating schedule including nights, weekends and public holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills

Front Office Leadership

Reservation Systems

Time Management

Communication Skills

Flexible Schedule

Tools

Property Management Systems

Reservation Systems

Job description

Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square. The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners, where breakfast is served daily and in-room dining is available. There is plenty to do in your leisure time. Take a brief stroll to Rundle Street and explore its iconic restaurants and pubs, visit Adelaide Oval, meet the animals of Adelaide Zoo, or enjoy a relaxing picnic at the Botanic Gardens.

Purpose

As Duty Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills And Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.