Front Office Assistant Manager (Duty Manager)

Pullman; Sydney; On-site; AUD 72,000 - 100,000; Full time

Benefits offered by this job

Mentorship by Front Office Manager

Growth opportunities across Accor

Discounted accommodation & F&B withAcc

Complimentary dry cleaning & parking

Service recognition & tenure awards

Progressive leave policies

Accor Employee Assistance Program

Job summary

Accor is seeking a Full Time Front Office Assistant Manager (Duty) at Pullman Sydney Airport to lead the Front Office team, drive guest loyalty, and ensure exceptional service across the hotel’s 229 rooms and facilities.

You will role-model guest engagement, manage check-in/out, and support peak-time operations while upholding Accor and Pullman brand standards.

Qualifications

• Experience in a similar role in a hotel.
• Confidence to initiate conversations and build relationships.
• Entrepreneurial spirit with drive, ambition and energy.
• Strong time management and multi-tasking skills.
• Experience with Fidelio or Opera PMS; hotSOS preferred.
• Flexibility to work varied shifts, including weekends and public holidays.
• Unlimited work rights in Australia.

Responsibilities

• Act as a role model for the Front Office team.
• Drive loyalty sign ups in line with targets.
• Lead by example when handling guest requests.
• Proactively address guest interactions to ensure positive outcomes.
• Provide guidance, training and leadership to the team.
• Resolve guest complaints and challenges promptly.
• Assist with check-in and check-out procedures.
• Support other hotel areas during peak times.
• Ensure health and safety of patrons, guests and staff.
• Maintain professional presentation as an ambassador for the hotel.
• Uphold Accor and Heartist values and Pullman brand standards.

Skills

Guest service

Communication

Entrepreneurial spirit

Time management

Multi-tasking

Fidelio/Opera PMS

hotSOS

Weekend work

Australian work rights

Tools

Fidelio

Opera PMS

hotSOS

Job description

Front Office Assistant Manager (Duty Manager)

At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Company Description

At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.

Pullman Sydney Airportis located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.

Job Description

Pullman Sydney Airportis currently seeking aFull Time Front Office Assistant (Duty) Managerto join our property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms.Reporting directly to the Front Office Manager, this role is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

Qualifications

• Experience in a similar role in a hotel.
• Confidence and the ability to approach people to initiate conversations andbuild relationships
• Entrepreneurial spirit with drive, ambition and high level of energy
• Time management and multi-tasking skills.
• Experience in Fidelio or Opera PMS, hotSOS is highly preferred.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Unlimited work rights in Australia

Additional Information

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

• Get mentored by our experienced Front Office Manager.
• Endless growth opportunities across the much-loved Accor Brands
• Discounted accommodation & Food and Beverage with Accor worldwide from day one
• Complimentary dry cleaning & car parking
• Annual Service Recognition andAccor Tenure Milestone recognition
• Industry leading Progressive leave policies
• Access to Accor Employee Assistance Program andmuch more Accor Partner Benefits.