Front Office Duty Manager — Guest Experience Leader

Wyndham; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort stays Globab

Subsidised Private Health Insurance

Birthday leave

Job summary

Travel + Leisure Co. in Melbourne is seeking a Duty Manager to support Front Office operations, greet owners and guests, share local attractions, and handle guest issues with professionalism.

You will build and lead a team, collaborate with Sales & Marketing to introduce the Vacation Ownership product, Club Wyndham, and ensure exceptional customer service. You will be part of a dynamic team that prides itself on guest satisfaction, continuous improvement, and a flexible roster that may include

Qualifications

• Excellent communication skills, written, verbal and active listening.
• Detail oriented with an organised approach and ability to multitask.
• Positive attitude and a passion for delivering exceptional customer service.
• Strong time management and the ability to work under pressure.
• Proven negotiation and problem solving abilities.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Greet and register owners and guests and provide information on local attractions.
• Assist Front Office Manager in daily operations and guest issue resolution.
• Support administration tasks and report on front office activities.
• Build, develop, train, and lead a team to maintain high service levels.
• Collaborate with Sales & Marketing to introduce Vacation Ownership products to guests.

Skills

Excellent communication

Time management

Customer service

Negotiation & problem solving

Team leadership readiness

Tools

Opera PMS

Microsoft Office

Job description

Travel + Leisure Co. in Melbourne is seeking a Duty Manager to support Front Office operations, greet owners and guests, share local attractions, and handle guest issues with professionalism.

You will build and lead a team, collaborate with Sales & Marketing to introduce the Vacation Ownership product, Club Wyndham, and ensure exceptional customer service. You will be part of a dynamic team that prides itself on guest satisfaction, continuous improvement, and a flexible roster that may include