Front Office Duty Manager: Lead Guest Experience & Team

Stamford Hotels And Resorts; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted meals

Supplied meals

Dry cleaning allowance

Career growth opportunities

Job summary

Stamford Plaza Melbourne is seeking a confident Front Office Duty Manager to oversee daily front office operations and deliver an exceptional guest experience from check-in to check-out. You will lead the front office team, coach staff, manage reservations and coordinate with Housekeeping and Reservations to maintain smooth operations.

The role requires a dynamic hospitality professional with strong leadership, service mindset, and the ability to handle guest feedback with calm professionalism.

Qualifications

• Experience in front office leadership or duty manager roles.
• Proven ability to manage guest feedback and service recovery.
• Strong communication, problem solving and decision making skills.
• Comfortable leading a team and coordinating across departments.

Responsibilities

• Oversee day-to-day front office operations during assigned shifts.
• Lead and support front desk, concierge and guest services teams.
• Manage guest check-ins and check-outs to ensure a welcoming experience.
• Handle guest complaints and service recovery with professionalism and urgency.
• Act as senior point of contact for all departments during your shift.
• Ensure compliance with hotel policies, procedures and brand standards.

Skills

Front office leadership

Guest service mindset

Communication

Decision making

Team supervision

Tools

Opera PMS

RMS

Job description

Stamford Plaza Melbourne is seeking a confident Front Office Duty Manager to oversee daily front office operations and deliver an exceptional guest experience from check-in to check-out. You will lead the front office team, coach staff, manage reservations and coordinate with Housekeeping and Reservations to maintain smooth operations.

The role requires a dynamic hospitality professional with strong leadership, service mindset, and the ability to handle guest feedback with calm professionalism.