Front Office Duty Manager

Salter Brothers Hospitality; Bullatale; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Discounts across luxury hotels and spa

Friends and family discounts

Employee Assistance Program (EAP)

Caring and progressive culture

Job summary

Salter Brothers Hospitality is seeking a full-time Front Office Duty Manager for Spicers Potts Point, a luxury 20-room boutique hotel. You will lead front desk and housekeeping to deliver flawless guest experiences from check-in to departure.

Join a close-knit team that values warm hospitality, professional presentation, and proactive problem-solving, with duties across operations, guest relations, and revenue opportunities.

Qualifications

• Minimum 1–2 years’ experience in a Front Office Supervisor or Duty Manager role within hotel or luxury accommodation.
• Experience with hotel management systems (RMS, Opera or similar).
• Strong understanding of luxury hospitality service standards with ability to create personalised guest experiences.
• Excellent communication and interpersonal skills with guests, team members and stakeholders.
• Proven problem-solving and decision-making ability under pressure.
• Strong organizational skills and attention to detail across operations.
• High standards of personal presentation and professionalism aligned with brand expectations.
• Flexibility to work a rotating roster including weekends, evenings and public holidays.

Responsibilities

• Deliver exceptional front office experiences with warm, genuine service.
• Lead, mentor, and inspire front office and housekeeping teams to deliver personalised guest experiences.
• Act as the key contact for guest enquiries and manage escalations professionally.
• Serve as Duty Manager on shifts, overseeing hotel operations, guest satisfaction, and safety.
• Oversee daily front office operations, including arrivals, departures, reservations, and communications.
• Manage daily reporting, audit procedures, and front office systems for accuracy and compliance.
• Make timely, confident decisions in fast-paced situations to optimise outcomes.
• Identify opportunities to enhance revenue through room upgrades and tailored guest experiences.
• Maintain high presentation standards across front office and public areas.

Skills

Front office management

Customer service

Leadership

Communication

Problem solving

Organizational skills

Tools

RMS

Opera

Job description

Salter Brothers Hospitality – Potts Point NSW

Spicers Potts Point has an exciting opportunity for a full-time Front Office Duty Manager to join our passionate team.

About Spicers Potts Point

At Spicers Potts Point, we are a boutique luxury hotel with just 20 rooms, which allows us to offer a personal and tailored experience for every guest. As part of our small, dedicated team, you will have the opportunity to lead a team that makes a genuine impact on every guest’s stay. In return, we offer a supportive and collaborative environment where your contributions will be valued and celebrated. Do you thrive in a luxury environment where every detail matters, and every guest is treated like family?

At Spicers Potts Point, we are searching for a Duty Manager who embodies the essence of warm hospitality and is driven to exceed expectations at every turn.

The role and key duties

Deliver consistently exceptional front office experiences through warm, genuine, and efficient service, ensuring each guest feel welcomed, valued, and cared for.

Lead, mentor, and inspire the front office and housekeeping team to deliver personalised and memorable guest experiences across all touchpoints of the stay.

Act as the key point of contact for guest enquiries, feedback, and concerns, managing escalations with professionalism, empathy, and effective service recovery.

Serve as Duty Manager on assigned shifts, taking responsibility for overall hotel operations, guest satisfaction, and safety.

Oversee daily front office operations including arrivals, departures, reservations, guest communications, and system accuracy.

Manage daily reporting, audit procedures, and front office systems, ensuring accuracy and compliance.

Make confident, timely decisions in fast-paced or high-pressure situations, ensuring the best outcomes for guests and the business.

Identify opportunities to enhance revenue through room upgrades, packages, and tailored guest experiences.

Maintain high presentation standards across the front office and public areas of the property.

Essential criteria required to be considered

Minimum 1–2 years’ experience in a Front Office Supervisor or Duty Manager role within a hotel or luxury accommodation environment (essential).

Experience with hotel management systems (e.g. RMS, Opera or similar)

Strong understanding of luxury hospitality service standards, with the ability to create personalised and memorable guest experiences.

Excellent communication and interpersonal skills, with the ability to build rapport with guests, team members, and stakeholders.

Proven problem-solving and decision-making capability, with the ability to remain calm and effective under pressure.

Strong organisational skills and attention to detail across multiple operational areas.

High standards of personal presentation and professionalism aligned with brand expectations

Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 19 Australian properties (and growing!).