Front Office Supervisor

Salter Brothers Hospitality; Montville; Sur place; AUD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hotel discounts across portfolio

Friends and family discounts

Employee Assistance Program (EAP)

Caring culture and recognition

Career development across 19+ sites

Résumé du poste

Salter Brothers Hospitality – Montville QLD is seeking a Front Office Supervisor to lead and supervise the front desk team at The Long Apron. You will deliver personalised guest experiences, optimise operations, and drive revenue opportunities in a boutique luxury setting.

The role demands supervisory experience, strong customer service, and proficient use of hotel management systems, with a roster including weekends and public holidays.

Qualifications

• Previous experience in a hotel Front Office role, ideally within a luxury, boutique hotel environment.
• Prior supervisory or leadership experience.
• Experience using hotel property management systems.
• Outstanding customer service and communication skills.
• A genuine passion for creating memorable guest experiences.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Availability to work a rotating roster, including weekends and public holidays.
• Reliable transport to travel to and from the retreat.

Responsabilités

• Curate an unforgettable and personalised service experience for our guests from start to finish.
• Help lead a close-knit team, supervise and coordinating service, and coach your team to uphold Spicers service and quality standards.
• Oversee daily front office operations including guest arrivals, departures, reservations and enquiries.
• Assist with roster management and ensure adequate team coverage across all shifts.
• Handle guest feedback and resolve concerns promptly, professionally and with a guest-first mindset.
• Build strong relationships with guests to encourage loyalty and repeat visitation.
• Maximise revenue opportunities through upselling accommodation, dining experiences and retreat offerings.
• Ensure accurate processing of payments, guest accounts and daily reconciliations.
• Maintain presentation standards throughout reception and guest-facing areas.
• Work collaboratively with all departments to ensure a seamless guest experience.
• Ensure compliance with Workplace Health & Safety policies and procedures at all times.

Connaissances

Front Office experience

Supervisory experience

PMS knowledge

Customer service

Guest experience focus

Organisational skills

Attention to detail

Problem solving

Multitasking

Communication skills

Outils

Hotel PMS

Description du poste

Salter Brothers Hospitality – Montville QLD

Spicers Clovelly Estate have an exciting new opportunity for a Front Office Supervisor to join our passionate team at The Long Apron.

As a member of our wider Salter Brothers Hospitality team, you’ll play a key role in creating meaningful experiences for both our guests and teammates through thoughtful service, attention to detail, and a commitment to continuous improvement.

About The Long Apron Restaurant

Set on a gentle rise in the tranquil Sunshine Coast hinterland, Spicers Clovelly Estate has a reputation for exceptional gourmet cuisine and a wonderfully charming and relaxed atmosphere. Located in Montville, the retreat is just over one hour from Brisbane and 30 minutes from Maroochydore.

Set within the property, The Long Apron is not just a restaurant but a dining experience with a well-earned reputation for innovative dining experiences. The Long Apron is a Chef Hatted restaurant offering a taste of France in the Sunshine Coast Hinterland. Whether it's an intimate tasting menu of two or a group celebration, we take you on a gastronomic journey, epitomising culinary creativity, sharing our love of food and wine with you along the way.

The role and key duties

• Curate an unforgettable and personalised service experience for our guests from start to finish;
• Help lead a close-knit team, supervise and coordinating service, and coach your team to uphold Spicers service and quality standards;
• Oversee daily front office operations including guest arrivals, departures, reservations and enquiries.
• Assist with roster management and ensure adequate team coverage across all shifts.
• Handle guest feedback and resolve concerns promptly, professionally and with a guest-first mindset.
• Build strong relationships with guests to encourage loyalty and repeat visitation.
• Maximise revenue opportunities through upselling accommodation, dining experiences and retreat offerings.
• Ensure accurate processing of payments, guest accounts and daily reconciliations.
• Maintain presentation standards throughout reception and guest-facing areas.
• Work collaboratively with all departments to ensure a seamless guest experience.
• Ensure compliance with Workplace Health & Safety policies and procedures at all times.

You’ll thrive in this role if you have...

• Previous experience in a hotel Front Office role, ideally within a luxury, boutique hotel environment.
• Prior supervisory or leadership experience.
• Experience using hotel property management systems
• Outstanding customer service and communication skills.
• A genuine passion for creating memorable guest experiences.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Excellent attention to detail and problem-solving abilities.
• Availability to work a rotating roster, including weekends and public holidays.
• Reliable transport to travel to and from the retreat.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 19 Australian properties (and growing!).