Food and Beverage Supervisor

Salter Brothers Hospitality; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Spa discounts

EAP

Career development

Job summary

Salter Brothers Hospitality seeks a full-time Food & Beverage Supervisor for The Balfour Kitchen & Bar in New Farm, Brisbane. You will lead service, support the team, and ensure guest satisfaction with attention to detail and seamless operations.

Join a passionate team at Spicers Balfour, a boutique retreat delivering refined dining experiences from breakfast to dinner and rooftop cocktails overlooking Brisbane. A genuine passion for food and wine and strong leadership are essential.

Qualifications

• Previous experience in a la carte or high-end restaurant environment.
• Demonstrated experience in a Team leader or Supervisor role, leading and motivating a team to deliver exceptional service.
• A genuine passion for food and wine, with strong product knowledge (WSET Level 2 or similar highly regarded)
• Outstanding guest service skills, with a confident, engaging, and professional approach
• Flexibility to work a rotating roster, including weekends and public holidays
• Be located close to our retreat or be willing to relocate.

Responsibilities

• Curate an unforgettable, personalised service experience for guests from start to finish.
• Lead and supervise service, coach teammates to uphold standards.
• Manage staff shifts to ensure coverage during peak times.
• Forge relationships with guests and locals to promote loyalty.
• Identify opportunities to sell products and experiences suited to guests.
• Process payments accurately and efficiently per hotel policies.
• Ensure the restaurant is presented to a high standard and support events as needed.
• Ensure compliance with Workplace Health and Safety regulations.

Skills

Team leadership

Guest service

F&B knowledge

Wine knowledge

Roster flexibility

Attention to detail

Education

WSET Level 2 or equivalent

Job description

Salter Brothers Hospitality – New Farm QLD

Spicers Balfour Hotel has an exciting opportunity for a full-time Food & Beverage Supervisor to join our passionate team at The Balfour Kitchen & Bar. In this role, you will lead service and support the team in delivering exceptional dining experiences, with a strong focus on guest satisfaction, attention to detail, and seamless operations.

About Spicers Balfour

Nestled within a beautifully restored Queenslander in Brisbane’s leafy New Farm, Spicers Balfour is an intimate boutique retreat offering understated luxury and personalised service. With just 17 thoughtfully designed rooms, the hotel blends timeless elegance with contemporary comfort, creating a warm and welcoming escape moments from the city.

The Balfour Kitchen & Bar

At the heart of the experience is The Balfour Kitchen & Bar, where guests can enjoy refined, produce-driven dining in a relaxed yet sophisticated setting. Showcasing seasonal ingredients and modern Australian flavours, the restaurant and rooftop bar deliver memorable culinary experiences - from leisurely breakfasts through to intimate dinners and evening cocktails overlooking the Brisbane skyline.

The Role and Key Duties

Curate an unforgettable and personalised service experience for our guests from start to finish;

Help lead a close-knit team, supervise and coordinating service, and coach your team to uphold Spicers service and quality standards;

Confidently manage staff shifts ensuring adequate coverage during peak times in the absence of the Duty Manager or Assisant General Manager;

Forge relationships with guests and locals to promote clientele loyalty & retention;

Maximize and identify opportunities to sell products & experiences that suit the needs of our guests;

Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies;

Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed;

Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

Essential criteria required to be considered

Previous experience in a la carte or high-end restaurant environment

Demonstrated experience in a Team leader or Supervisor role, leading and motivating a team to deliver exceptional service

A genuine passion for food and wine, with strong product knowledge (WSET Level 2 or similar highly regarded)

Outstanding guest service skills, with a confident, engaging, and professional approach

Flexibility to work a rotating roster, including weekends and public holidays

Be located close to our retreat or be willing to relocate.

Salter Brothers Hospitality Benefits

Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;

Friends and family discounts;

Access to Employee Assistance Program (EAP);

Caring & progressive culture where all team members are celebrated & recognised regularly;

Opportunities for career development and mobility across our 20+ Australian properties (and growing!).