Operations Manager

Salter Brothers Hospitality; New South Wales; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Spa discounts

Employee Assistance Program (EAP)

Career development opportunities

Job summary

Salter Brothers Hospitality – Pokolbin NSW is seeking an experienced Operations Manager to join our leadership team in the Hunter Valley. This hands-on role focuses on guest experiences, team development and operational excellence across two boutique luxury hotels.

You will report to the Regional General Manager, coach Heads of Department, manage labour and budgets, and drive revenue optimisation while maintaining safety and quality standards across Rooms Division and F&B.

Qualifications

• Proven experience in a senior operations role within luxury, boutique hotels or resorts.
• Strong exposure to Rooms Division and Food & Beverage operations.
• Demonstrated ability to lead, develop and motivate multidisciplinary teams.
• Solid commercial acumen with experience in labour cost management, budgets and forecasting.
• Understanding of revenue optimisation and delivering commercial outcomes.

Responsibilities

• Lead day-to-day operations across two Hunter Valley properties to ensure exceptional guest experiences and standard delivery.
• Provide hands-on leadership, coaching and support to Heads of Department and teams.
• Drive service standards, systems and procedures through continuous improvement.
• Manage labour, budgets, forecasting and revenue optimisation to support commercial objectives.
• Monitor performance, analyse results and identify opportunities to improve efficiency and profitability.
• Ensure WHS, food safety, licensing and company policies are adhered to.
• Support the Regional General Manager with strategic initiatives and priorities.
• Build strong relationships with guests, local businesses and industry partners.

Skills

Leadership

Guest experience

Team development

Labour management

Budgeting

Forecasting

Revenue optimisation

Communication

Stakeholder engagement

Hands-on leadership

RSA certification

Job description

Salter Brothers Hospitality – Pokolbin NSW

Salter Brothers Hospitality is seeking an experienced Operations Manager to join our leadership team in the Hunter Valley.

This is a hands-on leadership role for a hospitality professional who thrives in a fast-paced environment and is passionate about exceptional guest experiences, team development and operational excellence.

Supporting our portfolio of two boutique luxury hotels in the region, you will report directly to the Regional General Manager and provide leadership, guidance and support to Heads of Department and their teams. As Operations Manager, you will play a pivotal role in the day-to-day leadership of the business, ensuring departments work collaboratively to deliver exceptional guest experiences and strong commercial outcomes. Leading from the front, you will coach and develop leaders, foster a positive and high-performing culture, and drive operational excellence across all areas of the hotels.

The role and key duties;

Lead day-to-day operations across our two Hunter Valley properties, ensuring exceptional guest experiences and consistent delivery of luxury hospitality standards.

Provide hands-on leadership, coaching and support to Heads of Department, fostering a high-performing and engaged team culture.

Drive operational excellence through the implementation, review and continuous improvement of service standards, systems and procedures.

Support the achievement of commercial objectives through effective labour management, cost control, forecasting and revenue optimisation.

Monitor property performance, analyse business results and identify opportunities to improve efficiencies, guest satisfaction and profitability.

Maintain compliance with workplace health and safety, food safety, licensing and company policies and procedures.

Support the Regional General Manager in delivering strategic business initiatives, projects and operational priorities.

Build strong relationships with guests, local businesses and industry partners to enhance the profile and reputation of our Hunter Valley portfolio.

Essential criteria required to be considered;

Previous experience as an Operations Manager, Hotel Manager, Executive Assistant Manager or similar senior operational leadership role within a luxury, boutique hotel or resort environment.

Strong exposure to both Rooms Division and Food & Beverage operations.

Demonstrated experience leading, developing and motivating multidisciplinary teams.

Sound commercial acumen with experience managing labour costs, departmental budgets, forecasting and operational reporting.

A strong understanding of revenue optimisation, productivity management and delivering commercial outcomes.

Proven ability to manage multiple priorities while maintaining exceptional attention to detail and service standards.

Excellent communication, stakeholder engagement and relationship-building skills.

A hands-on leadership style with a proactive, solutions-focused approach.

Passion for hospitality, guest experience and creating a positive team culture.

Current RSA certification or ability to obtain.

Willingness to tackle every aspect of the business with a hands-on approach and a positive attitude.

Salter Brothers Hospitality Benefits

Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;

Friends and family discounts;

Access to Employee Assistance Program (EAP);

Caring and progressive culture where all team members are celebrated & recognised regularly;

Opportunities for career development and mobility across our 20+ Australian properties (and growing!).